Summary
Overview
Work History
Education
Skills
Timeline
Manager

Richard Lopez

Los Angeles,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Manager

Richards Mobile Detailing Llc
Los Angeles, CA
07.2010 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Recruited and hired top performers to add talent and value to department.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Customer Service Representative Team Lead

Trade Supplies
Vernon , CA
2015 - 2016
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Implemented and developed customer service training processes.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

High School Diploma -

St Francis High School
La Cañada Flintridge, CA
06.2004

Skills

  • Managing Employee Relations
  • Issue and Conflict Resolution
  • Managing Props
  • Strategic Planning
  • Scheduling and Coordinating
  • Managing Cash Register
  • Managing Laborers
  • Managing Operations and Efficiency

Timeline

Customer Service Representative Team Lead

Trade Supplies
2015 - 2016

Manager

Richards Mobile Detailing Llc
07.2010 - Current

High School Diploma -

St Francis High School

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Richard Lopez