Richard Katalemwa
Puyallup
Summary
Dynamic and dedicated driver with extensive experience at Amazon, excelling in route planning and customer service. Proven ability to deliver goods efficiently while maintaining high satisfaction levels. Skilled in traffic navigation and emergency response, ensuring safety and reliability on every trip. Punctual and friendly, committed to enhancing the customer experience.
I am a reliable contract delivery driver, known for high productivity and efficient task completion. Specialize in navigational planning, time management, and safety compliance to ensure timely deliveries. I excel in customer service, problem-solving, and adaptability, using these soft skills to navigate unexpected challenges and maintain positive client relations.Committed to meeting all delivery deadlines with focus, and professionalism.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Driver
Amazon
Seattle
03.2021 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Communicated effectively with dispatch and customers to provide status updates.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered packages to customers in a timely and efficient manner.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Adhered to traffic laws and regulations to prevent accidents.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adapted to changing routes or schedules as required by the employer.
Driver
Instacart
Seattle
03.2021 - 11.2024
- Delivered goods and services to customers on time and in excellent condition.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Communicated effectively with dispatch and customers to provide status updates.
- Delivered packages to customers in a timely and efficient manner.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Managed time efficiently when making multiple stops along designated routes.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Enhanced customer satisfaction by providing courteous and professional service.
Education
Bachelor of Arts - Development Studies
Makerere University
Kampala, Uganda01-2004
Skills
- Route planning
- Vehicle maintenance
- Traffic navigation
- Customer service
- Time management
- Emergency response
- Load verification
- Communication skills
- Defensive driving
- Problem solving
- Safety compliance
- Interpersonal skills
- Attention to detail
- Stress management
- Valid Driver's license
- Confidentiality
- Safe driving techniques
- Customer rapport
- Inclement weather driving
- Punctual and reliable
- Friendly and outgoing
Accomplishments
- Received a "Hold the Cart" award with Instacart by completing 5000+ orders.
Languages
English
Proficient (C2)
C2
Luganda
Proficient (C2)
C2
Certification
- HIPAA certification
- Bloodborne Pathogen Certification
- Medical Courier Certification
References
References available upon request.
Timeline
Driver
Amazon
03.2021 - Current
Driver
Instacart
03.2021 - 11.2024
Bachelor of Arts - Development Studies
Makerere University
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