Richard Kerr
Brooklyn,USA
Summary
To secure permanent or long-term consulting position with a dynamic company where I can contribute to a production environment by utilizing my extensive background in hardware/software troubleshooting and networking skills QUALIFICATIONS Certified NetWare Engineer A+ MCP CCNA Certificate CNE),Active Directory, DELL DCSE LAN Administration
Overview
28
28
years of professional experience
Work History
Senior Computer Technician
Abbtech Staffing Services Inc
Sterling, VA
- Contractor with the IRS in Brooklyn, NY facility. Responsible for supporting end users with all Desktop/laptops, server, hardware/software, printer issues. Environment consists of Windows NT4/2000, Microsoft Outlook 2000,Exchange Server 5.5,Office 2000, Power term and Info connect terminal emulators running on Dell,Compaq,Micron.
Independent Contractor
Abbtech Professional Resources
Sterling, VA
08.2025 - Current
- Deployment Technician on a team of 5 IT professionals disconnecting roughly 100 Dell PC,s for Columbia University new students. Replaced with brand new Dell workstations and rewired ethernet connectivity. Connected all machines to Colombia Domain Completed project 1 week ahead of time and currently awaiting another assignment
Freelance Technician
Workmarket.com
New York, NY
08.2016 - Current
- Performing Desktop Support in troubleshooting laptops/desktops, severs, network equipment , also services ranging from POS re-installations to Hewlett Packard Onsite administration for large Financial Institutions such as TIAA-CREF and Morgan Stanley
Pyxis Remediation Field Technician
Apidel Technologies
Plainfield, Ill
11.2024 - 01.2025
- Contingent worker project with Becton Dickinson performing Pyxis Medical devices remediation and providing required documentation of such activities.
Health Technical Specialist
CPI USA Inc.
Edison, NJ
06.2023 - 06.2024
- City of New York contract with Department of Health & Mental Hygiene. Daily activities involve visiting Nurses/Medical rooms in NYC public schools to support Dell & Lenovo Thinkcentre PC’s, Laptops and Brother Multifunctional printers. Reimage computers and support the ASHR Application for Student health records. Complete paperwork on each visit to verify Accurate and updated serial #s, asset Tags and active or salvaged equipment ,Troubleshoot network connectivity and replace damaged cables
Technical Business Analyst
IOS Staffing Staffing Services
New York, NY
10.2022 - 12.2022
- City of New York contract with Department of Social Services ServiceDesk. My role here is to analyze ServiceNow Tickets and to update and close them upon receipt or route them to one of many groups responsible for their resolution. This is a remote position which eventually will become onsite. Heavy Outlook 365 and Microsoft Teams Collaboration
Deployment Engineer
Barclays Capital/HCL America
03.2022 - 07.2022
- Duties include contacting users regarding their availabilities for scheduled Windows 10 Deployments of HP Z4/Z6 Desktops at Barclays Capital and deploying them using remote tools such as Cisco Webex, Microsoft Teams or Microsoft Remote Access (MSRA). Configure Citrix Desktop Services,Remote Desktop Services and edit Registry. Work with cabling Techs on port enabling issues. Manually copy users files and map drives when necessary
Desktop Support Technician
Iron Service Global
Fremont, CA
12.2021 - 02.2022
- Contracted with S & P Global performing moves, Reclamating Lenovo Laptops,re-imaging and resolving Service Now Incidents.Worked with Active Directory
Printer Decomm Lead
Insight Global
Atlanta, GA /NYC
05.2021 - 08.2021
- Hewlett Packard Technician performing decomissioning of printers and Telepresence units for a Bank Of America return to work project at all major BOA sites throughout NYC . Tracked all equipment on real-time portal(POST) and managed team of Technicians
Installation Technician
Motorola Solutions/Pinnacle Telecom Group
Cedar Knolls, NJ
08.2020 - 11.2020
- This role was in support of the City of New York’s 911 Call system Upgrading Desktop PC,s to Windows 10, with more memory and Network capabilities Ensured software functionalities from a testing aspect before production Deployment
Deployment Technician
Abbtech Professional Resources
Sterling, VA
10.2019 - 12.2019
- Subcontracting with the NYS Department of Financial Services to deploy new DELL Laptops which included troubleshoot and break/fix for PC's HW/SW For entire workforce at their NYC site. Backing up old HP Laptops to the network and Restoring user’s info while replacing docking stations and cabling
Proximity/Remediation Technician
Spike IT Global Solutions
Edison, NJ
05.2019 - 08.2019
- This role involves rebuilding Laptops and Desktops with security patches and Windows 10 Upgrades by SCCM for BNP Paribas in NYC. Applications such as Argus, Peroxide and ServiceNow for end user incidents such as network connectivity , profile issues and requests .Performed troubleshoot and break/fix for laptops/desktops, hardware, software ,Install and configure peripherals for new hires
Printer Support Technician
Iron Service Global
Fremont, CA
07.2018 - 08.2018
- Assisted end users relocating between floors at S & P Global in NYC with their Network printer Mappings to Canon Secure Printers. Worked with movers in sorting disconnected desktop devices
Data Center Technician
Symtech Innovations
Jersey City, NJ
01.2018 - 06.2018
- Duties on this contract with Deutsche Bank involves running SC/LC fibre optic And Cat 6 copper cabling within the Data Center. Racking and Stacking of HP ProLiant DL 360P Gen 8 Servers, Cisco Catalyst 6500 & 3750 series switches and routers. Troubleshooting cable issues with Fluke and Net scout Link runner meters. Conduct DB Bank Asset and Cable Inventories periodically. Escort vendors. Update Incidents and troubleshoot and break/fix for storage, network devices
Senior Computer Technician
Repairs4Less.com
Forest Hills, NY
07.2009 - 04.2016
- Involved in all aspects of the business, including advertising, ordering parts, Inventory,. Repairing IPADS, Iphones, laptops, desktops and printers. Perform repairs on MacBook’s, OSX. Build and image desktops/laptops for IMAC and refresh request. Performed break/fix with laptop/desktops/hardware server and software. Windows 7, Vista and XP.
Independent Contractor
Design Strategy Inc
New York, NY
04.2011 - 06.2015
- Perform PC support as a member of the Move Team at JP Morgan Chase Bank. Disconnect and Reconnect Desktop equipment for relocated users. Environment is Active Directory Windows 2008 Server. Troubleshoot and break/fix for laptops, esktops hardware/software and printer issues, Responsible for Creating Standard Image for PC’s and Maintaining Hardware Enterprise Linux Server (64bit).VMWARE upgrades Dell PC's and Cisco Thin Client on the desktop integrated with Cisco IP phones.
Network Technician
Proactive Business Solutions, Inc
Oakland, CA
11.2009 - 06.2011
- Performed services such.as troubleshoot and break/fix, installs, laptops/desktops/ hardware/software, and also disconnects and re-connects of PC. Equipment and peripherals such.as Cisco routers and switches at. Business Conferences in New York City.
Sr Field Engineer
Revacomp/One Source Inc
Houston, TX
09.2007 - 10.2007
- Troubleshoot and break/fix, Repairing and servicing NCR and IBM POS terminals, PC’s (Laptops/desktops, HW/SW and printers at. Retail outlets Chipotle and DSW stores in the Tri- state area as the Senior Field Engineer. Perform. Work with little or no supervision.
Field Engineer
Omnicell Technologies
Mountain View, CA
04.2007 - 07.2007
- Responsible for installing Windows XP based electromechanical Supply Cabinets and File Servers .Work from my home office on projects at Hospitals/Health Care facilities when scheduled Configure TCP/IP and patient database software and show Users how to manoeuvre through application. Performed troubleshoot and break/fix for laptops/desktops, hardware/software and network related issues
Customer Service Engineer
Adecco Technical/Cardinal Health Inc
New York City, NY
10.2005 - 10.2006
- Servicing and maintaining Windows NT/2000 based Pyxis products from Cardinal Health located in most major hospitals nationwide. This is electromechanical drug dispensing equipment with providing troubleshoot, break/fix to laptops, desktops and PC’s built in. Each Field Service Engineer communicates with the Corporate Headquarters with Blackberry’s and HP laptop computers with VPN Access to update PeopleSoft CRM tickets. Performed troubleshoot with hardware/software issues Recovered numerous important customer information from failed hard drives and Restored patient database using PC Anywhere, RAS, VPN and SQL commands. Replaced Windows 2000 Servers and configured TCP/IP and RAID /SCSI devices.
Independent Contractor
Tech Aid/National Starch & Chemical Co.
Westport, CT
03.2002 - 10.2005
- Performed software builds using IBM’s Electronic Software Distribution Backed. up user data on Windows NT network, performed troubleshoot and break/fix for PC’s hardware, software and then deployed new Dell laptops Laptops/desktops and restored users' information.
Sr Computer Technician
American Express Co
New York City, NY
10.2001 - 01.2002
- Assisted with a major relocation project which involved moving PCs and technical equipment between sites, including troubleshoot, break/fix, DE installation, reconnection for PC’s (Desktops, laptops, hardware, software Configuration of Windows 2000 server and XP workstations; coordinated relocation of equipment with users and facilities teams; participated in Windows XP rollout.
PC Support Technician
RHI Consulting
New York City, NY
05.2001 - 10.2001
- Contractor with the IRS in Brooklyn, NY facility. Responsible for supporting end users with all Desktop issues Environment consists of Windows NT4/2000, Microsoft Outlook 2000,Exchange Server 5.5,Office 2000, Power term and Info connect terminal emulators running on Dell, Compaq, Micron Desktops and Notebook PC’s. One of the main aspects of the position involves Implementing a common operating Environment (COE) on new and existing machines and ghosting. PriceWaterhouse Coopers and Thomson Financial Troubleshoot and break/fix PC hardware/software , network (LAN WAN) and printers issues NT Server/Windows 2000 Professional environment. Configured IBM ThinkPad’s and Compaq Desktops for network connectivity. Coordinated the relocation of equipment with user’s and facilities team.
Senior LAN Engineer Contractor
Unisys Corporation Summit Technologies, Inc
New York City, NY
08.2000 - 10.2000
- Major project at Port Authority NY/NJ. Responsible for reliability, performance and. Administration of Novell 4.x LAN and e-mail system utilizing Exchange Server 5.5 and. Outlook 98. Configured TCP/IP and mainframe connectivity on Windows 95/98 desktops. Performed tape backup/restores using ARCserve 6.6.
Network Administrator Consultant
Federal Reserve Bank of New York
New York City, NY
08.1999 - 08.2000
- Multi-platform environment consisting of 200+ Netware 4.x & 5 servers, 50+ NT 4 servers and ARCserve 6.6 backup software. S Groupwise system running on Compaq ProLiant hardware Created new users in NDS tree providing appropriate rights and access to NT domains and GroupWise accounts. Break/fix, Setups, Server Maintenance and Installations. Setup roaming profiles for NT users. Configured LU's for mainframe connectivity using Netware for SAA.Worked on multiple projects involving analysing, tracking, moving users and creating reports for Entire 3000+ user base.
Systems/Network Administrator Contractor
Wang Global
Newark, NJ
09.1998 - 02.1999
- Assigned to INS facility where duties included upgrading workstations and installing new images and configuring applications and print services. Setup Dell Pentium PC’s (desktops) for ISDN and 56K Internet access using EROLS software. Environment: Novell 4.11,10/100MB Ethernet and Cisco 2500 series routers
Associate Network Analyst
Sentech Systems Integration
New York City, NY
12.1997 - 06.1998
- Enterprise-wide networking and integration Solutions Company. Re-certified in Netware 4.11 administration. Troubleshoot, break/fix WAN/LAN set up and maintenance for server, storage, desktop, printer Installed, configured and managed Netware 4.11 network. Installed NT 4.0 Server and workstation. Responsible for and very fluent in: Windows 95 system policies, registry editing, share and user level security. Integrated Novell 4.11 server with NT 4.0 server and workstations. Designed NDS tree.
Education
Certificate - Computer Technology
01.1984
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Control Data Institute
New York City, NY, USAAssociate of Science - Data Processing
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SUNY Farmingdale
Farmingdale, NY, USAAccomplishments
- Performed Field Engineering for two of the leading Healthcare Pharmacy. Automation companies (Cardinal Health/Pyxis Systems & Omnicell). Supported Market Data Services/Trading Floors at all Major NYC Brokerages for. Several years.
- Point of Sale support for Chipotle and DSW Stores
- NDS/Active Directory Administration at Federal Reserve Bank of New York
Timeline
Independent Contractor
Abbtech Professional Resources
08.2025 - Current
Pyxis Remediation Field Technician
Apidel Technologies
11.2024 - 01.2025
Health Technical Specialist
CPI USA Inc.
06.2023 - 06.2024
Technical Business Analyst
IOS Staffing Staffing Services
10.2022 - 12.2022
Deployment Engineer
Barclays Capital/HCL America
03.2022 - 07.2022
Desktop Support Technician
Iron Service Global
12.2021 - 02.2022
Printer Decomm Lead
Insight Global
05.2021 - 08.2021
Installation Technician
Motorola Solutions/Pinnacle Telecom Group
08.2020 - 11.2020
Deployment Technician
Abbtech Professional Resources
10.2019 - 12.2019
Proximity/Remediation Technician
Spike IT Global Solutions
05.2019 - 08.2019
Printer Support Technician
Iron Service Global
07.2018 - 08.2018
Data Center Technician
Symtech Innovations
01.2018 - 06.2018
Freelance Technician
Workmarket.com
08.2016 - Current
Independent Contractor
Design Strategy Inc
04.2011 - 06.2015
Network Technician
Proactive Business Solutions, Inc
11.2009 - 06.2011
Senior Computer Technician
Repairs4Less.com
07.2009 - 04.2016
Sr Field Engineer
Revacomp/One Source Inc
09.2007 - 10.2007
Field Engineer
Omnicell Technologies
04.2007 - 07.2007
Customer Service Engineer
Adecco Technical/Cardinal Health Inc
10.2005 - 10.2006
Independent Contractor
Tech Aid/National Starch & Chemical Co.
03.2002 - 10.2005
Sr Computer Technician
American Express Co
10.2001 - 01.2002
PC Support Technician
RHI Consulting
05.2001 - 10.2001
Senior LAN Engineer Contractor
Unisys Corporation Summit Technologies, Inc
08.2000 - 10.2000
Network Administrator Consultant
Federal Reserve Bank of New York
08.1999 - 08.2000
Systems/Network Administrator Contractor
Wang Global
09.1998 - 02.1999
Associate Network Analyst
Sentech Systems Integration
12.1997 - 06.1998
Senior Computer Technician
Abbtech Staffing Services Inc
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Control Data Institute
Associate of Science - Data Processing
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SUNY Farmingdale