Richard Kirilauscas
Miami,FL
Summary
Enthusiastic customer service agent with a track record of timely issue resolution and exceptional attention to detail. Proven ability to assist customers effectively, contributing to satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Tickets Beginner Level
Adcentrix Consulting
Miami, FL
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Executed routine responsibilities to maintain smooth workflow and support team operations.
Customer Service Representative
Ben Kaufman Sales Co.
Medley, Florida
10.2024 - 11.2025
- Resolved customer complaints and issues, ensuring satisfaction and retention.
- Assisted customers with product inquiries and service requests, enhancing their experience.
- Facilitated refunds and exchanges for online orders, streamlining the returns process.
Education
High School Diploma -
Coral Reef Senior High
Miami, FL06-2028
Skills
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Time management
Affiliations
Mentor at Homestead Outreach Team
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Tickets Beginner Level
Adcentrix Consulting
10.2024 - Current
Customer Service Representative
Ben Kaufman Sales Co.
10.2024 - 11.2025
High School Diploma -
Coral Reef Senior High