Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Richard Klajic

Santa Clarita

Summary

Dynamic Fiber Optic OSP Engineer with ATT, skilled in telecommunications engineering and AutoCAD. Achieved high client satisfaction through meticulous project management and effective problem-solving. Enhanced network reliability and compliance by developing comprehensive designs and fostering teamwork. Proven ability to deliver quality results while mentoring junior engineers and streamlining operations.

Overview

31
31
years of professional experience

Work History

Fiber Optic OSP Engineer

ATT
06.2005 - 12.2021
  • Utilized advanced software tools proficiently in the creation of detailed OSP design documents that met or exceeded client expectations consistently throughout my tenure as an engineer.
  • Coordinated with local authorities during permitting processes to expedite project approvals and ensure regulatory compliance at all times.
  • Provided technical support to field engineers, addressing challenges and offering effective solutions.
  • Performed detailed site surveys to gather necessary data for accurate OSP engineering designs.
  • Enhanced system performance with thorough analysis of existing infrastructure and recommendations for improvements.
  • Gained client satisfaction by delivering high-quality OSP engineering services tailored to their specific requirements.
  • Developed comprehensive project plans, ensuring on-time delivery and adherence to budget constraints.
  • Improved network reliability by designing and implementing OSP engineering solutions.
  • Collaborated with cross-functional teams for streamlined project execution and timely completion.
  • Trained junior engineers in OSP design principles, fostering a collaborative work environment that encouraged knowledge sharing.
  • Collaborated with other departments to facilitate successful project completion.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Documented and developed engineering procedures and processes.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Developed comprehensive engineering documents for all projects.
  • Developed high-quality engineering designs and plans to meet industry standards.

First Level Field Manager

ATT
06.2002 - 06.2006
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Facilitated field operations through supervision and direction of field personnel.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Collaborated with multiple departments to meet operational deadlines.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
  • Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
  • Predicted and resolved operational bottlenecks, supply and tool shortages.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Tracked key performance indicators and enforced quality control measures.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
  • Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
  • Enhanced operational safety, conducting comprehensive risk assessments and updating safety protocols.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.

First Field Manger OSP

ATT
06.2001 - 06.2002
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
  • Increased project completion rates with meticulous planning, organization, and execution of tasks.
  • Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
  • Developed and enforced rigorous quality control measures, elevating project standards and client approval rates.
  • Improved client satisfaction with meticulous project management and timely communication.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.

First Level Field Manager OSP

SBC
09.1999 - 05.2001
  • Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
  • Prepared operational budget and directed proper utilization of company resources to meet objectives.
  • Developed detailed reports on project status updates while also conducting regular meetings; these efforts kept both internal teams informed of progress and external clients aware of how their investments were faring.
  • Coordinated cross-functional teams to optimize collaboration on complex projects and achieve desired outcomes.
  • Facilitated field operations through supervision and direction of field personnel.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.

OSP Service Technician

Pacific Bell
09.1990 - 05.1999
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

No Degree - Telecommunictaions

Western College of Telecommunications
Van Nuys, CA

High School Diploma -

Canyon High School
Santa Clarita, CA

Skills

  • Fiber optic design
  • Telecommunications engineering
  • AutoCAD proficiency
  • Surveying techniques
  • Permit acquisition
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail

Interests

  • Gym Workouts
  • Enjoy participating in cycling for overall physical and mental well-being
  • Swimming
  • Hiking

Timeline

Fiber Optic OSP Engineer

ATT
06.2005 - 12.2021

First Level Field Manager

ATT
06.2002 - 06.2006

First Field Manger OSP

ATT
06.2001 - 06.2002

First Level Field Manager OSP

SBC
09.1999 - 05.2001

OSP Service Technician

Pacific Bell
09.1990 - 05.1999

No Degree - Telecommunictaions

Western College of Telecommunications

High School Diploma -

Canyon High School

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Richard Klajic