Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Klotz

NORFOLK,VA

Summary

Over 25 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

26
26
years of professional experience

Work History

Courier

FedEx Express
10.2021 - Current
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Inspected truck prior to delivery, checking for proper stowage of packages.

Route Sales Representative

Alsco Linen And Uniform Service
04.2007 - 10.2021
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Stayed in open communication with existing customers to offer immediate access to new products.

Master Deputy Sheriff

Norfolk Sheriff Office
08.1997 - 04.2007
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and crimes, collected evidence and recorded witness statements.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Gathered information and evidence to assist in solving crimes.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Observed jail and inmate activity to maintain order and safety of inmates and guards.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Maintained employees' job performances in conformance with corporate policies and procedures.
  • Served court documents and completed civil process duties.

Education

High School Diploma -

Norfolk Catholic High School
Norfolk, VA
06.1984

Skills

  • Issue Escalation
  • Attention to Confidentiality
  • Vehicle Inspection
  • Time Management
  • Excellent Driving Skills
  • Local Routes
  • Business Processes and Procedures
  • GPS and Route Planning
  • HIPAA Compliance

Timeline

Courier

FedEx Express
10.2021 - Current

Route Sales Representative

Alsco Linen And Uniform Service
04.2007 - 10.2021

Master Deputy Sheriff

Norfolk Sheriff Office
08.1997 - 04.2007

High School Diploma -

Norfolk Catholic High School

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Richard Klotz