Richard Klunk
Clearwater,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning IT/IS field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Service Response Center
Morton Plant Mease
10.2017 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Customer Communications Specialist
Morton Plant Mease
06.2010 - 10.2017
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Reduced response times by optimizing workflows and prioritizing tasks based on urgency levels.
- Provided excellent customer service and provided answers to client questions within set standards.
- Championed a client-centric approach within the organization, emphasizing the importance of empathy-driven communication techniques that resonate with diverse audiences.
Environmental Services Housekeeper
Mease Dunedin Hospital
06.2008 - 06.2010
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
High School Diploma -
Excel High School
Tampa, FL04.2012
No Degree - Medical Coding And Billing
Florida Career College - Miami
Clearwater, FL01.2009
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Customer Service
- Computer Skills
- Data Entry
Timeline
Service Response Center
Morton Plant Mease
10.2017 - Current
Customer Communications Specialist
Morton Plant Mease
06.2010 - 10.2017
Environmental Services Housekeeper
Mease Dunedin Hospital
06.2008 - 06.2010
High School Diploma -
Excel High School
No Degree - Medical Coding And Billing
Florida Career College - Miami
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