Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Knight

Glen Allen,VA

Summary

Dynamic leader with proven expertise in operations management and customer satisfaction, honed at Woodspring Suites and other notable establishments. Excelled in staff management and inventory control, significantly enhancing guest retention and operational efficiency. Skilled in customer service and time management, adept at fostering positive environments and driving team success.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Woodspring Suites
01.2022 - 07.2024
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed all tasks in compliance with company policies and procedures.

Restaurant Manager

55th Street Seafood House & Oyster Bar
11.2018 - 11.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Line Cook Supervisor

Flying Fish Cafe
03.2013 - 11.2018
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
  • Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
  • Evaluated kitchen performance metrics regularly, identifying areas for improvement and implementing targeted action plans accordingly.
  • Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.

Education

High School Diploma -

West Montgomery High
Mt. Gilead, NC
06-2012

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization

Timeline

Front Desk Receptionist

Woodspring Suites
01.2022 - 07.2024

Restaurant Manager

55th Street Seafood House & Oyster Bar
11.2018 - 11.2021

Line Cook Supervisor

Flying Fish Cafe
03.2013 - 11.2018

High School Diploma -

West Montgomery High

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Richard Knight