Richard Ku
Hutto,TX
Summary
Results-driven Product Technologist with over two decades in the tech industry, specializing in pre-sales and product strategy. Recognized for exceptional relationship-building skills, fostering collaboration, and mentoring colleagues. Passionate about technology that advances human progress and committed to lifelong learning and innovation.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Senior Product Technologist
Dell Technologies
Round Rock, TX
02.2014 - 08.2024
- Championed the AI PC and Copilot+ PC product launch strategy.
- Provided technical expertise and comprehensive product knowledge for internal and external audiences.
- Provided vision and guidance for current and future product strategy to product managers.
- Delivered presentations and product demonstrations for sales trainings, channel partners meetings, and customer executive briefings on current and future offers.
- Reviewed and edited technical training documents, technical guidebooks, and spec sheets for Go-To-Market preparation.
- Collaborated with product managers and marketing managers throughout product concept, planning, and launching phases.
- Participated in the weekly product council for feedback, discussed internal and external marketing content strategy.
- Hosted weekly sales calls for training, product updates, and transition guidance.
- Developed the Commercial Contract Book Framework for business stakeholder collaboration.
- Initiated and Co-founded Dell’s Product Advocate Program, fostering a culture of social selling and enhancing product visibility across multiple platforms.
- Influenced and guided desktop content strategy while achieved the highest desktop market share in North America with seven years of year-over-year gains.
- Assisted in Product Line SWOT analysis for future product improvements.
- Propelled the Video Strategy for end-user compute business, significantly improving customer engagement and product comprehension.
- Led the creation of SSD Classification System, enhancing product categorization and customer understanding.
- Promoted the mindshare of End User Computing product solutions through EXPO events, Product Labs, strategic communications, and regular monthly office hours for the Sales team.
Product Technologist (Client Solutions Center)
Dell
Round Rock, TX
02.2012 - 02.2014
- Assisted Sales in closing large deals and improve win rate up to 62% and $24 M in size.
- Led the Dell EUC Margin Optimization project which resulted in higher margin savings for the company while maintaining technical specifications for the customers.
- Championed New Dell Business Model transformation project, contributing significantly to company’s competitive positioning and financial health.
- Coached and helped transform End-User Compute Sales organization through the evolution of a large-scale reorganization.
- Drove client business and demand generation with sales teams and customers.
- Facilitated product transitions to ensure continuity and image integrity for end user customers.
- Provided competitive product and solution analysis to win RFP and large opportunities.
- Supported over 2,500 Large Corporate accounts with client education and end to end technology solutions.
- Served as conduit for collaboration between Dell stakeholders such as Sales, Product Group, Product Line Marketing, Proposal Management, Finance, Field and Events Marketing.
- Developed and managed unsolicited proposal projects for Sales to send to end user customers.
- Co-founded Social Selling Strategy - Product Advocate Program.
Enterprise Account Manager
Dell Inc.
Round Rock, TX
09.2005 - 02.2012
- Established and cultivated corporate partnerships to expand business opportunities.
- Planned and forecasted business needs.
- Managed customer visits, customer experience improvement, and relationship building.
- Hosted Executive Business Briefing and manufacturing facility tours.
- Drove online business to deliver a seamless customer purchase experience.
- Team advocate and Change Agent for SalesForce.com CRM adoption.
Education
BBA - Management Information Systems
University of Houston
Houston, TX08-1999
Skills
Collaboration
Relationship Building
Customer Focus
Training and Mentorship
Technical Expertise
Communication
Problem Solving
Leadership
Strategic Planning
Product Development
Market Analysis
Content Refinement
Accomplishments
- 8 times Team Player Award
- 4 times Product Technologist of the Quarter
- 14 other Significant Achievement Awards
Certification
- Social Media and Communities Certified
- Brand Certification
Timeline
Senior Product Technologist
Dell Technologies
02.2014 - 08.2024
Product Technologist (Client Solutions Center)
Dell
02.2012 - 02.2014
Enterprise Account Manager
Dell Inc.
09.2005 - 02.2012
BBA - Management Information Systems
University of Houston
References
References available upon request.
References
References available upon request.
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