Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Richard Kvilhaug

Alexandria,MN

Summary

Dynamic Benefits Advisor with a proven track record at Legacy of the Lakes, excelling in benefits analysis and employee relations. Enhanced employee satisfaction through tailored solutions and effective communication. Recognized for problem-solving abilities and meticulous attention to detail, driving compliance and budget efficiency in benefits administration.

Professional Benefits Advisor with proven ability to evaluate and optimize employee benefits programs. Adept at fostering team collaboration and navigating dynamic environments to achieve results. Expertise in benefits administration, regulatory compliance, and employee communication, with strong focus on delivering impactful solutions. Reliable and adaptable, ensuring seamless integration with organizational needs and goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Benefits Advisor

Legacy of the Lakes Benefits Advisor
10.2024 - Current
  • Negotiated with vendors to secure cost-effective healthcare options, contributing to budget efficiency.
  • Conducted detailed benefits analysis to tailor plans that met employee needs and company budget constraints.
  • Coordinated with legal counsel to navigate complex benefits regulations, ensuring all offerings were fully compliant and up to date.
  • Conducted regular benefits audits to identify discrepancies and ensure accuracy in benefits administration.
  • Delivered informative presentations on benefits options, ensuring employees were well-informed and could make educated decisions.
  • Assessed the effectiveness of current benefit offerings through regular employee surveys, using feedback to inform future program enhancements.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
  • Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
  • Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.

Customer Service Representative

Broadway Ballroom/Garden Center
12.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Ellingson's Plumbing and Heating
11.2014 - 03.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Jefferson Senior High
Alexandria MN

Skills

  • Benefits analysis
  • Employee relations
  • Benefits administration
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Reliability
  • Team collaboration
  • Adaptability and flexibility

Accomplishments

  • Achieved Mn Health/Accident and Life insurance licensing by completing State required education and Completion of State testing with accuracy and efficiency.

Certification

  • Licensed in Health/Accident and Life Insurance- August of 2025

Timeline

Benefits Advisor

Legacy of the Lakes Benefits Advisor
10.2024 - Current

Customer Service Representative

Broadway Ballroom/Garden Center
12.2017 - Current

Customer Service Representative

Ellingson's Plumbing and Heating
11.2014 - 03.2020

High School Diploma -

Jefferson Senior High

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