Richard Ladin
Santa Clarita,California
Summary
Dedicated Manager with more than 22 years of experience . Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost overall sales.
Experienced Customer Service professional with strong leadership and relationship-building skills. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Experience in creating a customer focused environment.
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front End Operations Supervisor
Lowes Home Improvement
Pacoima, CA
09.2020 - Current
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Boosted sales rates 10% by checking for and locating requested items in inventory system
Sales Floor Department Supervisor
Lowes Home Improvement
Pacoima, CA
01.2019 - 01.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 10%
Service Manager
Lowe's Home Improvement
Pacoima, Ca
01.2017 - 01.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 10%
Department Manager / Millwork's
Lowe's Home Improvement
Pacoima, Ca
09.2016 - 01.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Analyzed and interpreted store trends to facilitate planning.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Store Manager / Sales Associate
Empire True Value Hardware Inc.
Granada Hills, Ca.
07.2000 - 02.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed store organization, maintenance and purchasing functions.
- Managed scheduling for store shifts to accomplish proper staffing.
- Analyzed and interpreted store trends to facilitate planning
- Bolstered sales volume by implementing incentive program and initiating advanced employee training
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Education
Business Law
Los Angeles Mission College
Sylmar, CA2002
Business
Los Angeles Mission College
Sylmar, CA2002
High School Diploma - Naval Science
John F. Kennedy High School
Granada Hills, CA2001
Skills
- Excellent customer service skills
- Hourly shift management
- Goal-oriented
- Shipping & Receiving
- Inventory management
- Shipment processing
- Strategic selling
- Merchandising operations
- Recruitment and Training
- Team Building and Motivation
Certification
Forklift Operator Certified
Overhead Picker Machine Certified
Narrow Aisle Reach Truck Certified
Mobile Loading Dock Certified
Timeline
Front End Operations Supervisor
Lowes Home Improvement
09.2020 - Current
Sales Floor Department Supervisor
Lowes Home Improvement
01.2019 - 01.2020
Service Manager
Lowe's Home Improvement
01.2017 - 01.2019
Department Manager / Millwork's
Lowe's Home Improvement
09.2016 - 01.2017
Store Manager / Sales Associate
Empire True Value Hardware Inc.
07.2000 - 02.2016
Business Law
Los Angeles Mission College
Business
Los Angeles Mission College
High School Diploma - Naval Science
John F. Kennedy High School
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