Summary
Overview
Work History
Skills
Accomplishments
Work Availability
Work Preference
Quote
Interests
Timeline
Generic

Richard Lagano

Erie,CO

Summary

Energetic sales professional. Over 20 years in sales and sales management. Proven ability to develop new business and increase sales. Highly motivated, driven and passionate about team success. Proven history of developing new sales personal, inspiring teamwork and company loyalty. Persuasive communicator and assertive negotiator with strong closing skills.

Overview

24
24
years of professional experience

Work History

Sales Manager

EchoPark Automotive
Thornton, CO
10.2020 - 03.2025
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Managed daily operations of sales department, including supervision of staff members.
  • Implemented process changes to streamline sales department workflow.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Performed sales consultations and educated clients on products and services.
  • Resolved customer complaints regarding sales and service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.

Senior Design Interior Consultant

Furniture Row LLC
Denver, CO
06.2017 - 03.2020
  • Drove substantial sales with more than $20,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Met or exceeded upselling and credit card sign-up targets on consistent basis by leveraging excellent communication skills and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Improved operations by working with team members, management and customers to find workable solutions.
  • Worked closely with team members to deliver projected requirements, develop solutions and meet deadlines.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.

Home Furnishing Consultant

Raymour & Flanigan Furniture
Watertown, NY
01.2013 - 06.2017
  • Increased stores high end mattress sales. Aireloom 39% and Tempur-Pedic 21% over last two years.
  • Average yearly sales growth 13% a year last 4 years. $630,000 2013, currently on pace to sell $1,159,897.00 in 2020
  • Shared product knowledge with customers while making personal recommendations.
  • Resolved customer complaints by resolving customer issue or exchanging merchandise, refunding money and adjusting bills.
  • Generated monthly and annual sales numbers that continually exceed requirements. Trained all new sales staff.
  • Train current staff on new techniques.
  • Lead sales calls with team members to establish sales and customer retention goals.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.
  • Attended training sessions to build and enhance product knowledge and sales tactics.

Owner/sales/finance Manager

American Auto
Watertown, NY
03.2010 - 09.2012
  • Opened and owned a small 4 person car sales/service business.
  • Excellent experience learning all aspects of getting licenses, payroll, insurances and all required business documents to open and run and auto business in the state on New York.
  • Negotiating contracts.
  • Experience writing a very detailed business plan, working with the SBA, taking business class's at Jefferson Community College, applying for and securing available state grants and commercial bank loans.
  • Hiring employees. Payroll and insurance.
  • All aspects of opening, owning and running a small business.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.

Senior Account Executive

HSBC
Watertown, NY
10.2006 - 11.2008
  • Negotiated mortgages directly with customer. How much to borrow, what debts to pay and cash out.
  • Generated new customers and repeat business of previous customers by cold calling, emails and direct mailing.
  • Assisted manager in many of daily duties. Schedules, training, opening and closing office.
  • Worked directly with bank attorney in assisting with closings and signing contracts.

Sales/ Finance Manager/Sales Manager

DealMaker Auto Group
Watertown, NY
01.2001 - 10.2006
  • Managed sales transactions with a revenue stream of $3,200,000.00 annually.
  • Initiated all related closing numbers to customer through sales staff.
  • Evaluated trades and identified credit qualifications and finance options.
  • Trained, manage staff, set schedules, involved in hiring process.
  • Managed inventory, built/ordered new inventory direct from manufacture.
  • Managed and maintain customer satisfaction and handled complaints.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.

Skills

  • Established track record of exceptional sales results
  • Excellent communication skills
  • Compelling leadership skills
  • Highly motivating Retail Sales Manager and Team Leader
  • Cross-cultural sales background
  • Resolution-oriented
  • Continuously training on new process's and techniques

Accomplishments

  • Continuously volunteer or selected to get trained on all new ideas, process's and products that can improve my abilities.
  • Always selected by management to assist or join management in accomplishing current goals, learning new procedures and assisting teammates in both.
  • Led a 9 person team in problem solution and reported directly to ownership.
  • Selected to attend several vendor training facilities and bring back current information and train staff.
  • Assigned to lead implementation of these new procedures.
  • Developed highly effective sales training strategies as Sales Manager of a 8 person team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balance

Quote

Find a way...Not an excuse. Plan Prepare Preform
Richard Lagano

Interests

Training my dogs

Cycling, gravel/road/mtn

Solo Backpacking

Getting close up to Nature

Fitness mental/physical

Timeline

Sales Manager

EchoPark Automotive
10.2020 - 03.2025

Senior Design Interior Consultant

Furniture Row LLC
06.2017 - 03.2020

Home Furnishing Consultant

Raymour & Flanigan Furniture
01.2013 - 06.2017

Owner/sales/finance Manager

American Auto
03.2010 - 09.2012

Senior Account Executive

HSBC
10.2006 - 11.2008

Sales/ Finance Manager/Sales Manager

DealMaker Auto Group
01.2001 - 10.2006

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