Richard Landers

Fulfilling roles of increased responsibility for administration and training while also directly coordinating operations and activities within the combined Emergency Communications Center. Responsible for policy & procedure development according to CALEA accreditation standards.

• Lead Dispatcher (16 years)
• APCO/CALEA Accreditation Manager (5 years)
• Communications Training Coordinator/CTO (11 years)
• DCJIS Agency Representative (22 years)
• EMD Quality Assurance/Call Assessment (22 years)
• MPTC 1st Responder/CPR Instructor (16 years)
• EMS Coordinator/DICO (14 years)
• FEMA COM-T, INTD, MA TERT (2 years)

Protected and served the Town of Littleton through the enforcement of State and local laws and the application of Community Policing initiatives.

• Patrol & investigation
• Traffic enforcement
• Public relations
• Traffic control

Performed critical incident response as member of regional All-Hazards Type 3 Incident Management Team serving 64 cities and towns covering over 833 square miles and protecting 1.6 million people.

• Public Events (Patriot's Day & Salem Halloween Parades, PGA Tour Golf)
• Crowd Management & Security (Boston sports championship games)
• HazMat/CBRNE Response Readiness
• Barricaded Subjects & Wide-Area Searches
• School Threat Assessments/Responses
• Anti-Terrorism Responses (Boston Marathon bombing)

Protected life and property through general fire/rescue emergency services.

• Operation of apparatus and equipment
• Pre-hospital emergency medical care
• Firefighting
• Technical rescue
• Control of hazardous materials

Managed Homeland Security domestic preparedness and Local Emergency Action Plans for Central MA community.

• Strategic policy and planning
• Budget management
• Grant development
• Public relations
• Regional collaboration of local, State and Federal response resources
• NERAC liaison

Developed and managed product marketing strategies and life cycles for enterprise-level retail planning and communications systems.

• Managed cross-functional project teams for product development
• Created sales presentations and collateral materials
• Developed sales and marketing outreach
• Built strategic partnerships
• Managed sales lead generation and corporate presence at trade shows
• Market research and competitive analysis

Managed Y2K External Risk Management Project for Fortune 500 company encompassing global risk assessments, mitigation strategies and contingency/continuity planning for North American business units.

• Represented corporate Y2K readiness position to all global stakeholders including customers/partners, investors and suppliers.
• Established first-to-market Technology Reseller Y2K Customer Service and Support strategies including Online Vendor Contact Center
• Managed Y2K Public Relations program
  Designed and managed corporate Y2K Intranet website and Hotline
• Performed Y2K compliance and readiness audits of global business units
• Published and presented strategic Business Continuity Plans for executives

Responsible for retail channel category presentation, sales promotion planning and market analysis for consumer packaged goods. Implemented successful channel merchandising, display and training strategies for North American superstores.

• Increased incremental retail sales $1.1 million over annual corporate plan
• Applied financial analysis, syndicated data and competitive intelligence
• Initiated use of space management technology and remote-access video training methods resulting in faster product resets and improved operational cost savings

Managed $3.5 million budget encompassing development, distribution and inventory of channel sales and marketing supports including award-winning Point-of-Purchase displays, signage and collateral materials.

• Increased revenues by $2 million through effective cross-channel brand marketing campaigns
• Maximized ROI, unit sales per square foot and strengthened brand presence at retail with award-winning display and signage systems
• Designed marketing collateral and copy for direct mail, circulars, catalogs and trade shows