Richard Lasky
Melbourne,Florida
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing customer relations and expanding territory.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Advanced Auto Parts
Melbourne , FL
06.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Commercial Parts Professional
Advance Auto Parts
Melbourne, FL
07.2017 - Current
- Rebuilt an highley under preforming commercial program. started with a 450,000 a year program and built it to 1.3 million a year.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed sales data to identify opportunities for growth in specific markets.
- Developed long lasting customer relationships that remain strong.
Mechanic Shop Foreman
Wolverine Auto LLC
Melbourne, FL
01.2015 - 07.2017
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Performed minor repairs on vehicles, such as oil changes, brakes, and tire rotations.
- Monitored inventory levels of parts and supplies necessary to perform repairs.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Implemented workplace safety protocols to minimize accidents and incidents.
- Assisted in troubleshooting complex mechanical issues when needed.
- Developed strategies to improve efficiency within the shop environment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Computed estimates and actual costs of materials, labor or contractors.
Retail Parts Professional
Advance Auto Parts
Melbourne, FL
02.2012 - 07.2015
- Performed daily opening and closing procedures according to company guidelines.
- Diagnosed customer complaints and identified solutions to resolve them.
- Assisted with training new staff members on retail operations processes.
- Answered incoming calls from customers promptly and professionally.
- Collaborated with other members of sales team to reach targets.
- Directed [10] employees in parts sales, service and delivery.
- Operated point of sales and parts lookup computer systems.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Contributed ideas for improving operational efficiency across the organization.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL05-2016
Associate of Arts - Business
Eastern Florida State College
Mebourne, FL12-2011
High School Diploma -
Bayside High School
Palm Bay, FL05-2007
Skills
- Records Management
- Customer Relations
- Business Development
- Process Improvements
- Budgeting and Cost Control
- Upselling and Cross Selling
- Strategic Account Development
- National Account Management
- Sales Tracking
- Territory Sales Management
- Profitability Optimization
- Business Planning
Accomplishments
- million dollar sales club
- fuelling the frontline winner
References
References available upon request.
Timeline
Assistant Store Manager
Advanced Auto Parts
06.2022 - Current
Commercial Parts Professional
Advance Auto Parts
07.2017 - Current
Mechanic Shop Foreman
Wolverine Auto LLC
01.2015 - 07.2017
Retail Parts Professional
Advance Auto Parts
02.2012 - 07.2015
Bachelor of Science - Business Management
University of Central Florida
Associate of Arts - Business
Eastern Florida State College
High School Diploma -
Bayside High School
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