Summary
Overview
Work History
Education
Skills
Timeline
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Richard Laureano

San Juan Capistrano,CA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Lead Supervisor

Starbucks
03.2018 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Troubleshot equipment to reduce service calls and downtime.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Sales Floor Associate

Target
07.2016 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.


Education

Bachelor of Arts - Organizational Leadership

Arizona State University
Tempe, AZ
05.2024

Skills

  • Customer Service Management
  • Equipment Troubleshooting
  • Operations Support
  • Production Reporting
  • Interpersonal Relations
  • Quality Inspections
  • Complaint Resolution
  • Cash Handling
  • Staff Development
  • Conflict Resolution
  • Inventory Counts
  • Strong Verbal and Written Communication

Timeline

Shift Lead Supervisor

Starbucks
03.2018 - 11.2023

Sales Floor Associate

Target
07.2016 - 02.2018

Bachelor of Arts - Organizational Leadership

Arizona State University

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Richard Laureano