RICHARD LAWRENCE
Chesapeake,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Operations Manager
Accurate Health Care
Chesapeake, VA
09.2019 - 02.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding, training and disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance and human resources to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
911 Dispatcher in Training
City of Virginia Beach
Virginia Beach, VA
03.2019 - 07.2019
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Shipping Clerk
ADS,INC
Virginia Beach, VA
07.2014 - 03.2019
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses and weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling and affixing postage.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-1999
Skills
- Incidents Management
- Document Control
- Maintenance Planning
- Business Planning
- Project Leadership
Timeline
Operations Manager
Accurate Health Care
09.2019 - 02.2024
911 Dispatcher in Training
City of Virginia Beach
03.2019 - 07.2019
Shipping Clerk
ADS,INC
07.2014 - 03.2019
High School Diploma -
Indian River High School
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