Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Richard Lawson

ASHBURN,VA

Summary

Highly dedicated and motivated professional with a strong passion for customer service excellence, actively seeking an opportunity to leverage my exceptional skills in enhancing overall customer satisfaction. I am eager to contribute my abilities towards achieving the organizational objectives, ensuring excellent service delivery, and fostering lasting customer relationships.

Overview

8
8
years of professional experience

Work History

Key Holder

BootBarn
10.2024 - Current
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high service levels.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Sales Associate

J.Crew
09.2024 - 11.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Lucky Brand Jeans
08.2024 - 10.2024
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

In-Store Product Sample Representative (Part-Time)

Costco (Club Demonstration Services)
11.2022 - 04.2023
  • Interacted with customers to proactively drive sales by engaging them in a creative and personalized manner
  • Conducted engaging demonstrations to introduce customers to innovative products, showcasing their features and benefits.

Pool Technician

Infamous Pool Care
03.2021 - 03.2022
  • Installed, serviced, and repaired swimming pool equipment, such as water filters, pumps, and water systems
  • Mixed chemicals tested the water and maintained the appropriate balance of chlorine and pH in the water
  • As part of routine maintenance service, cleaned the pool and the surrounding area
  • Used vacuum and net equipment to clean debris.

Delivery Service Partner

Amazon
08.2020 - 12.2020
  • Delivered packages to homes, retail locations, and other delivery destinations
  • Worked efficiently to manage time to meet promised delivery times and package delivery quota
  • Sorted and prepared delivery routes and navigated around obstacles.

Valet

Epic Valet
10.2019 - 07.2020
  • Drove customers' cars into designated parking areas
  • Retrieved customers' cars in a safe yet timely manner
  • Accepted keys and kept track of all cars appointed to a particular valet attendant
  • Provided more efficient parking solutions during daily tasks
  • Maintained friendly customer service in a fast-paced environment
  • Provided shuttle service to guests.

Barista

Dutch Bros Coffee
08.2017 - 10.2018
  • Listened to customer desires and needs to recommend optimal products
  • Restocked counter and customer areas to maintain adequate item levels for expected needs
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Received and accurately processed customer payments
  • Resolved customer disputes with tact and professionalism
  • Greeted customers daily, answered questions, and recommended drinks and pastries
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, and blended coffees.

Education

Associate Degree in Liberal Arts -

Phoenix College
Phoenix, AZ
08-2025

Certification in Photojournalism - undefined

New York Institute of Photography
06.2021

High School Diploma - undefined

Horizon High School
Scottsdale, AZ
01.2017

Skills

  • Active Listening
  • Problem Solving
  • Time Management
  • Teamwork
  • Communication: Strong Written and Verbal
  • Adaptability: Being flexible in handling situations
  • Promotional support
  • Goal-Oriented
  • Product Sales
  • Stocking and Receiving
  • Reliable and punctual
  • Shipment Processing

References

Available upon Request

Timeline

Key Holder

BootBarn
10.2024 - Current

Sales Associate

J.Crew
09.2024 - 11.2024

Sales Associate

Lucky Brand Jeans
08.2024 - 10.2024

In-Store Product Sample Representative (Part-Time)

Costco (Club Demonstration Services)
11.2022 - 04.2023

Pool Technician

Infamous Pool Care
03.2021 - 03.2022

Delivery Service Partner

Amazon
08.2020 - 12.2020

Valet

Epic Valet
10.2019 - 07.2020

Barista

Dutch Bros Coffee
08.2017 - 10.2018

Certification in Photojournalism - undefined

New York Institute of Photography

High School Diploma - undefined

Horizon High School

Associate Degree in Liberal Arts -

Phoenix College

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