Richard L. Dillman
Operations & Logistics Executive
Burnsville,MN
Summary
Dynamic and mission-driven operations executive with a proven track record of leading teams through transformation and high-growth environments across healthcare, logistics, manufacturing, and the military. As CEO of a private primary care clinic and CLIA-certified lab, successfully navigated startup to scale while maintaining regulatory excellence and financial solvency through major industry disruptions. Former Special Forces Communication Sergeant (Green Beret) and PMP-certified leader known for strategic execution, Lean and 5S implementation, and building high-performing teams. Adept in WMS/ERP systems (SAP, Oracle), project management, and supply chain optimization—delivering measurable results in cost savings, process improvement, and cultural turnaround. Trusted advisor to C-suite leaders and recognized for building structure from chaos.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
CEO
Dillman Clinic & Lab
Lakeville, MN
03.2022 - Current
- Founded and led a successful private primary care clinic through startup and rapid growth phases, maintaining solvency and operational stability during the Change Healthcare cyber-attack that forced many peer organizations to close.
- Invited by the CEO of IHN to join the Board of Advisers just five months after membership, in recognition of strategic leadership and innovation.
- Regularly consulted by healthcare executives and peers for clinic financial strategies, lab compliance structuring, and Lean healthcare operations.
- Designed and optimized a CLIA-certified moderate complexity lab that achieved back-to-back 100% COLA audits.
- Launched a cash-pay women’s health outpatient business line, including financial modeling, regulatory navigation, and procedural logistics.
- Built and trained a high-performing team while also developing deep technical proficiency, becoming one of the top-rated phlebotomists in the South Metro.
- Developed and maintained a highly reliable inventory system that eliminated supply concerns—enhancing physician efficiency, supporting team operations, and ensuring seamless care for patients.
- Negotiated vendor contracts to optimize cost structure and service delivery, decreasing lead times and improving clinical availability.
- Maintained 100% regulatory compliance across state and federal HIPAA, OSHA, and VA standards.
- Developed key operational initiatives to drive and maintain substantial business growth.
Warehouse Manager
Great Lakes Coca Cola
Eagan, MN
07.2019 - 03.2022
- Managed 115 employees with $16MM annual budget.
- Executed cost-saving processes that reduced our P&L costs by $700K in 2020 which included $300K in reduced work comp cases.
- Designed and implemented a top-level training program for new hires that reduced turnover by 95% in the first 6 months of implementation with employee work output hitting efficiencies within 30 days (training program has been cloned across multiple companies within the Reyes family of business).
- Implemented product loss reduction program which cut our product loss by 65%.
- Rated at 92% for manager approval from the team during annual anonymous surveys.
- Created and executed analytical spreadsheets to communicate IB planning needs and strategies which kept us at >90% of warehouse capacity.
- Achieved 99.3% on GMP audit during Covid and manpower shortages; highest achieved percentage ever given. Also achieved 93.7% on safety audit; highest percentage in company.
- Introduced daily Gemba walks, assigned next level champion roles to supervisors and team leads to create an environment of accountability and preparation for next level tasks which turned the warehouse around from worst warehouse in the company to the gold standard; 4 Team Leads have accepted higher positions within the company; COO and VP of Ops has turned their continued growth focus to Eagan as the beta test site for new software/hardware as we are the most capable in the company.
Warehouse Manager/Project Manager – Supply Chain Planning
Cummins
Niellsville, WI
04.2018 - 07.2019
- Managed all operations for shipping, receiving, material handling, and warehousing.
- Implemented 5S program – reduced multiple part locations by 15% and increased pallet spaces by 10% through eliminating excessive or obsolete parts.
- Led daily Gemba walks with supervisors, trained leaders in personnel management, established clean hand off routines and layered leadership coverage.
- Established leadership cross-training program to ensure seamless leadership coverage through all shifts.
- Created weekly meetings utilizing Nominal Group Technique, AAR, and Scrum format resulting in a re-established hierarchy of team with cost reductions through JIT ordering processes, WIP reduction, OT reduction, claims investigation/reduction, and ASN restructuring.
- Led multiple cost savings projects that saved over $30,000 annually.
- Re-wrote multiple SOPs: Implemented monthly racking inspections/repairs, Lean space utilization projects/unique storage options resulting in 30% increase of pallet spaces, streamlined picklist processes to ensure fast turnaround and reduce damage during transit.
- Implemented weekly meetings with materials team to ensure continuous flow of information.
- Executed Kaizen and Kanban strategies to determine trigger points resulting in reduction of excess storage and a more efficient usage of trailer space and staging areas.
Maintenance Supervisor/project Manager
Kerry
Vesper, WI
02.2017 - 04.2018
- Manage team of six maintenance technicians, a maintenance planner, and a maintenance purchaser.
- Coordinate with multiple contractors and vendors for large repairs.
- Remained under monthly budget since taking over – this was the first time a manager was able to consistently stay under budget in over 4 years.
- Project manager for multiple projects with over 15 different contractors with budgets of over $500,000.
- Manage daily operations for maintenance technicians, develop work orders, maintain inventory, troubleshoot issues and develop plans to ensure production runs properly while sustaining an average uptime percentage of over 98%.
Executive Team Leader Sales Floor/guest Experience
Target
Stevens Point, WI
06.2015 - 07.2016
- Drive sales by overseeing several departments with sales of over $20M/year leading to beating the company average by 20%.
- Coordinate leaders and oversee timely sales floor sets placing our store in the top three in the district in sales, REDcard signups, and Out of Stock percentage.
- Provide training, feedback and follow up on key metrics for team leaders resulting in entry level leaders receiving promotions to key positions.
- Act as “leader on duty” ensuring proper open and closing procedures are met along with precise coordination of all team members resulting as one of the most preferred leaders based on annual team member feedback survey.
Operations Manager/analyst
Dedicated Logistics, INC
Oakdale, MN
10.2012 - 06.2015
- Oversaw and managed carrier operations in Plymouth, MN with an on-time delivery time of 97% for all local routes.
- Was specifically requested by the Director of Logistics for General Motors and CEO of DLI to resolve catastrophic issues involving a $12 million/year crossdock.
- Developed and analyzed operational plans to properly allocate resources saving the company over $150,000/year in driver costs.
- Created Excel documents to improve processes and decrease overhead saving over $175,000/year in reduced manpower and $15,000/year in reduced supply consumption.
- Trained over 300 driver and dockworker staff to ensure safety and quality compliance within all operations, reducing errors per thousand (EPT) from 2.0+ to below 0.75.
- Organized Kaizen events, implement Nominal Group Technique, Causal Maps, Root Cause trees, along with other Process Improvement techniques to implement new policies which helped save over $100,000/year through improved efficiencies.
Education
Master of Business Administration - Executive Leadership
University of Minnesota
Minneapolis, MN05.2017
Bachelor of Science - Business Administration, Management
Colorado Technical University
Colorado Springs, CO05.2015
Skills
Project Management (PMP Certified)
ERP & WMS Systems (SAP, Oracle, CMMS, Telnet, VoicePick, etc)
Operations & Logistics Leadership
Strategic Planning & Risk Management
Advanced Microsoft Office Proficiency
CDL-A & PIV Trainer Certified
Phlebotomy & Clinical Lab Operations
Military Leadership & Special Forces Training
Cross-Functional Team Development
Volunteer Leadership & Community Engagement
Professional Development And Skills
- Certified Project Management Professional (PMI Certification)
- CDL A, PIV Train the Trainer
- Experience in Microsoft software – Excel, OneNote, Word, Project, PowerPoint
- ERP/WMS: Oracle, SAP, Telnet, SARSS, MVP Plant, CMMS, IQR, QSi, Dematic, VoCollect, VoicePick
- Scheduling, cost control, risk management, methodologies, business case writing, and delivery of projects
- Proven adaptability, strategic thinking, expert problem solving, and global communication skills
- Phlebotomy Certified
Military Experience
- US Army Vehicle Operator
- Fueler
- Master Fitness Trainer
- Radioactive & Hazmat Certifier/Identifier
- Special Forces Communication Sergeant
Accomplishments
- Strategic Leadership & Business Building
- Founded and led a successful private clinic and moderate-complexity lab, achieving 100% COLA audit scores in back-to-back inspections.
- Maintained financial solvency and full operations during the Change Healthcare cyberattack, which closed many peer clinics.
- Invited to join IHN’s Board of Advisers within 5 months — recognition of your leadership, innovation, and peer trust. Cost Savings & Efficiency
- At Great Lakes Coca-Cola, implemented initiatives that saved $700K in one year, including $300K in reduced workers’ comp claims.
- At Cummins, executed process changes that saved $30K+ annually, while streamlining space and boosting pallet capacity by 30%.
- At Dedicated Logistics, led operational redesigns that saved over $340K/year in driver and warehouse costs. Regulatory & Operational Excellence
- Built and ran a CLIA-certified lab with zero compliance issues and optimized supply chains to reduce waste by 25%.
- Achieved the highest GMP audit score (99.3%) ever given at Great Lakes Coca-Cola, even during COVID-era staffing shortages.
- Led OSHA/HIPAA/VA-compliant systems for healthcare and warehouse environments. Training, Culture, and Team Development
- Created and scaled a training program that cut turnover by 95% in 6 months and became the model program across the Reyes organization.
- Turned around the Eagan warehouse from worst in company to beta test site for company-wide pilots, cited as the “gold standard” by leadership.
- Promoted 4 Team Leads into higher positions, showing your strength in talent development and succession planning. Logistics, Inventory & Supply Chain Excellence
- Improved inventory turnover by 40% and shortened lead times via vendor renegotiation at your clinic.
- At Cummins, reduced WIP and optimized ASN processes through Kaizen, Scrum, and Gemba walk routines.
- At Dedicated Logistics, brought crossdock operations from crisis to 97% on-time performance. Military & Tactical Operations
- Served as a Special Forces Communication Sergeant, Master Fitness Trainer, and Radioactive/Hazmat Identifier — high-trust, mission-critical roles.
- Led operational coordination in environments requiring rapid adaptation, chain-of-command alignment, and high-stakes execution.
Certification
PMP (Project Management Professional)
Timeline
Phlebotomy Certification
11-2022
CEO
Dillman Clinic & Lab
03.2022 - Current
Warehouse Manager
Great Lakes Coca Cola
07.2019 - 03.2022
Warehouse Manager/Project Manager – Supply Chain Planning
Cummins
04.2018 - 07.2019
PMP (Project Management Professional)
02-2018
PIV Train-the-Trainer
03-2017
Maintenance Supervisor/project Manager
Kerry
02.2017 - 04.2018
Executive Team Leader Sales Floor/guest Experience
Target
06.2015 - 07.2016
Operations Manager/analyst
Dedicated Logistics, INC
10.2012 - 06.2015
Hazmat/Radioactive Material Identifier & Certifier (Military)
08-2008
Master of Business Administration - Executive Leadership
University of Minnesota
Bachelor of Science - Business Administration, Management
Colorado Technical University