Richard L. Dillman

Dynamic and mission-driven operations executive with a proven track record of leading teams through transformation and high-growth environments across healthcare, logistics, manufacturing, and the military. As CEO of a private primary care clinic and CLIA-certified lab, successfully navigated startup to scale while maintaining regulatory excellence and financial solvency through major industry disruptions. Former Special Forces Communication Sergeant (Green Beret) and PMP-certified leader known for strategic execution, Lean and 5S implementation, and building high-performing teams. Adept in WMS/ERP systems (SAP, Oracle), project management, and supply chain optimization—delivering measurable results in cost savings, process improvement, and cultural turnaround. Trusted advisor to C-suite leaders and recognized for building structure from chaos.

• Certified Project Management Professional (PMI Certification)
• CDL A, PIV Train the Trainer
• Experience in Microsoft software – Excel, OneNote, Word, Project, PowerPoint
• ERP/WMS: Oracle, SAP, Telnet, SARSS, MVP Plant, CMMS, IQR, QSi, Dematic, VoCollect, VoicePick
• Scheduling, cost control, risk management, methodologies, business case writing, and delivery of projects
• Proven adaptability, strategic thinking, expert problem solving, and global communication skills
• Phlebotomy Certified

• US Army Vehicle Operator
• Fueler
• Master Fitness Trainer
• Radioactive & Hazmat Certifier/Identifier
• Special Forces Communication Sergeant

Strategic Leadership & Business Building
• Founded and led a successful private clinic and moderate-complexity lab, achieving 100% COLA audit scores in back-to-back inspections.
• Maintained financial solvency and full operations during the Change Healthcare cyberattack, which closed many peer clinics.
• Invited to join IHN’s Board of Advisers within 5 months — recognition of your leadership, innovation, and peer trust.
Cost Savings & Efficiency
• At Great Lakes Coca-Cola, implemented initiatives that saved $700K in one year, including $300K in reduced workers’ comp claims.
• At Cummins, executed process changes that saved $30K+ annually, while streamlining space and boosting pallet capacity by 30%.
• At Dedicated Logistics, led operational redesigns that saved over $340K/year in driver and warehouse costs.
Regulatory & Operational Excellence
• Built and ran a CLIA-certified lab with zero compliance issues and optimized supply chains to reduce waste by 25%.
• Achieved the highest GMP audit score (99.3%) ever given at Great Lakes Coca-Cola, even during COVID-era staffing shortages.
• Led OSHA/HIPAA/VA-compliant systems for healthcare and warehouse environments.
Training, Culture, and Team Development
• Created and scaled a training program that cut turnover by 95% in 6 months and became the model program across the Reyes organization.
• Turned around the Eagan warehouse from worst in company to beta test site for company-wide pilots, cited as the “gold standard” by leadership.
• Promoted 4 Team Leads into higher positions, showing your strength in talent development and succession planning.
Logistics, Inventory & Supply Chain Excellence
• Improved inventory turnover by 40% and shortened lead times via vendor renegotiation at your clinic.
• At Cummins, reduced WIP and optimized ASN processes through Kaizen, Scrum, and Gemba walk routines.
• At Dedicated Logistics, brought crossdock operations from crisis to 97% on-time performance.
Military & Tactical Operations
• Served as a Special Forces Communication Sergeant, Master Fitness Trainer, and Radioactive/Hazmat Identifier — high-trust, mission-critical roles.
• Led operational coordination in environments requiring rapid adaptation, chain-of-command alignment, and high-stakes execution.

PMP (Project Management Professional)