Summary
Overview
Work History
Education
Skills
Websites
Interests
Software
Accomplishments
Timeline
Hi, I’m

Richard Lee

Los Angeles,California
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Richard Lee

Summary

Experienced professional with strong management and administrative skills. Capable of multitasking, collaborating on a team, and desire to learn new skills and procedures to benefit UCLA's Health System. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
years of professional experience

Work History

THE HOLLYWOOD PARTNERSHIP – BLOCK BY BLOCK

DIRECTOR OF DISPATCH AND OUTREACH
11.2022 - 12.2023

Job overview

  • Developed detailed technical documentation that supports all systems and network activities on 24/7 Software, Zoom Dispatch Software, and SMART Systems improving user interface for accurate data entry for all operational tasks requested by callers and client
  • Managed software data on the backend which supported 110 users, ensuring availability and accessibility with a 100% uptime
  • Conducted monthly outreach presentations specific to Counsel District 13 board members and the mayor’s public relations office in an effort to decrease Hollywood’s unhoused crisis
  • Interviewed, hire and trained for Cleaning, Safety, and Hospitality full-time career positions
  • Created and established a 24/7 365-day Dispatch Call Center Operation servicing the HED-BID encompassing 80 blocks
  • Supervised and assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, interviewed all positions, involved with all staffing decisions and recommendations, and administering disciplinary action as required
  • Communicated all emergency notifications to the client, LAPD, and CD-13 Board members related to property damage, protest, and all low to mid-level emergencies within the 88 block of the Hollywood Entertainment District
  • Provided In-depth knowledge of best practices for writing business correspondence and a professional understanding of public relations and crisis management
  • Responsible for managing shift duties and tasks for program’s Dispatchers, Safety and Hospitality Full-Time employees while ensuring compliance to all Block-by-Block standards, procedures, and internal policies, culture, as well as client/customer site needs.

ALLIED UNIVERSAL

ACCOUNT MANAGER [DIRECTOR]
04.2021 - 10.2022

Job overview

  • Responsible for 50+ security officers including shift supervisors, leads, and regular guards for Amazon Prime Culver City Studios
  • Exercise talent and professional development with an emphasis on coaching, motivating & leadership
  • Supports clientele by providing emergency response; EMS, LAFD, LAPD as directed
  • Managed all aspects of security delivery from on-the-job training, on-going monthly training, review of post orders, and client relations.

THE SALVATION ARMY – SHALLOW SUBSIDY PROGRAM

HOUSING SUPPORT SPECIALIST [INTERIM CASE MANAGER]
10.2021 - 09.2022

Job overview

  • Participate in weekly staff meetings, and quarterly CIS meetings to determine client caseload, issues, and best practice solutions
  • Create a Housing stability plan with clients, scheduling one on one counseling sessions designed for specific client goals
  • Perform outreach presentations, education, and public relations to build relationships with landlords and property management companies willing to participate in our program
  • Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS)
  • Housing Stability Plan, Habitability Checklist, and Check requests
  • Housing Supportive Specialist will practice the Housing First model, Harm Reduction, Conflict Resolution and Trauma Informed Care while applying a “Whatever-it-takes” approach in assisting clients to retain housing and independent living.

ALLIED UNIVERSAL

ASSISTANT DIRECTOR [ASSISTANT DIRECTOR]
09.2020 - 04.2021

Job overview

  • Responsible for 30+ security officers including shift supervisors, leads, and regular guards for Douglas Emmett High-rise Properties
  • Exercise talent and professional development with an emphasis on coaching, motivating & leadership
  • Supports clientele by providing emergency response; EMS, LAFD, LAPD as directed
  • Manages all aspects of security delivery of on-the-job training, on-going monthly training, review of post orders, and client relations
  • Create various reports/spreadsheets in Microsoft excel, PowerPoint and word for weekly review by management.

UCLA – H&HS ROOMS DIVISION

ASSISTANT ACCESS CONTROL MANAGER [MSO-I]
01.2008 - 09.2020

Job overview

  • Oversaw all operational recruiting, interviewing, hiring, promotions, disciplinary follow-up, terminations, and annual employee performance reviews related to staff of over 140 student employees, and 20 higher-level student supervisors
  • Exercise talent and professional development with an emphasis on coaching, motivating & leadership
  • Identifies inefficiencies and make solid recommendations for process improvements through effective data tracking and presentations
  • Conduct on-site Residential Risk and safety Assessments for over 95 On & Off-Campus University Housing properties
  • Supports various hospitality & workplace functions, providing consistent quality, and cost-effective services
  • Arrange and coordinate facilities and hospitality services for external clients, visitors/guests, and Team Members
  • Supports the events clientele during the complete process from arrivals, breakout sessions, & departures to ensure satisfaction and trust
  • Proposed and installed Surveillance equipment for high-rise entry/exit points for residence and commonly used facilities.

UCLA – UNIVERSITY APARTMENTS

FACILITIES COORDINATOR
06.2004 - 12.2007

Job overview

  • Dispatched work orders to specific trades, vendors & custodial staff for University Apartment properties
  • Generated and monitored all service timelines on all major repairs and renovations to allow for new tenant arrivals
  • Resolved all residential concerns and issues while providing excellent customer service with an emphasis on Hospitality First
  • Selected and, successfully completed 2007 Mentorship Program.

Education

CAZENOVIA COLLEGE
Cazenovia, New York

LIBERAL ARTS DEGREE
01.1993

Skills

  • Strategic Planning
  • Client Engagement
  • Collaboration & Teamwork
  • Project Management
  • Time Management
  • HMIS [Homeless Management Info Systems]
  • Product Research / Purchasing
  • SharePoint Enterprise
  • MS Office 365 and Google Suites
  • Systems Administration
  • Vendor Management
  • Quality Assurance
  • Financial Reporting
  • Relationship Building
  • Budget Control
  • Proficient in MS 365 & Google Suites
  • Delegation
  • Cost Reduction
  • Business Leadership
  • Staff Development
  • Operations Management
  • Performance Improvement
  • Employee Relations
  • Needs Assessment
  • Hiring and Retention
  • Team Management
  • Business Administration
  • Change Management
  • Customer Relations
  • Business Development
  • Logistics Management
  • Staff Scheduling
  • Operations Oversight
  • Inventory Tracking and Management
  • Customer Service Management
  • Team Leadership
  • Strategies and goals
  • Schedule Management
  • Employee Scheduling
  • Staff hiring
  • Performance Evaluation and Monitoring
  • Goal Setting
  • Recruitment
  • People Management
  • Employee Development
  • Management Team Building
  • Administrative Management
  • Program Administration
  • Verbal and written communication
  • Creativity and Innovation
  • Client Account Management

Interests

Hiking

Camping

A good book

Star Gazing

Fitness & Exercise

Cooking

Software

Genetec Software

24/7 Software

HMIS

Microsoft Office

Google Suites

Accomplishments

Developed and created a 24/7 365 day Dispatch Operation Call Center for the Block By Block and their client The Hollywood Partnership. Created and Established SOPs for an operation delivering 4 unique services:

  • Cleaning Ambassadors
  • Safety Ambassadors
  • Hospitality Ambassadors
  • Community Outreach Ambassadors

Documented and resolved stake-holders requests which led to the all services to be available and provided to all stake-holders within an 88 block radius.

Part of Mayor Karen Bass's plan to assist the Homeless Community in Hollywood with neighboring outreach services such as the Dept. of Mental Health. Worked closely with the Dept. of Sanitation to help discard large sized encampments, and bulky items.

Collaborated with outreach agencies of 10 in the development of outreach services aimed at creating or re-connecting homeless individuals with services to receive shelter, food, clothing, and specialized trauma assistance.

Timeline

DIRECTOR OF DISPATCH AND OUTREACH

THE HOLLYWOOD PARTNERSHIP – BLOCK BY BLOCK
11.2022 - 12.2023

HOUSING SUPPORT SPECIALIST [INTERIM CASE MANAGER]

THE SALVATION ARMY – SHALLOW SUBSIDY PROGRAM
10.2021 - 09.2022

ACCOUNT MANAGER [DIRECTOR]

ALLIED UNIVERSAL
04.2021 - 10.2022

ASSISTANT DIRECTOR [ASSISTANT DIRECTOR]

ALLIED UNIVERSAL
09.2020 - 04.2021

ASSISTANT ACCESS CONTROL MANAGER [MSO-I]

UCLA – H&HS ROOMS DIVISION
01.2008 - 09.2020

FACILITIES COORDINATOR

UCLA – UNIVERSITY APARTMENTS
06.2004 - 12.2007

CAZENOVIA COLLEGE

LIBERAL ARTS DEGREE

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Richard Lee