Richard Leo Joyner
Harvest,AL
Summary
Field Service Engineer with extensive experience specializing in project management and electrical troubleshooting. Achieved 98% system uptime through effective preventive maintenance strategies. Recognized for strong problem-solving abilities and dedication to customer service, enhancing operational efficiency and team performance. Proficient in installation, repair, and customer education on product usage and maintenance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Envea Global
Chicago, Illinois
07.2024 - Current
- Collaborated with engineering teams to implement system upgrades, enhancing performance and reliability.
- Trained junior technicians and clients on-site to ensure skill enhancement and equipment familiarity.
- Conducted routine maintenance, cleaned, and lubricated components for optimal equipment functioning.
- Analyzed equipment data to diagnose faults, improving troubleshooting accuracy and efficiency.
- Developed preventive maintenance schedules to boost system reliability and minimize downtime.
- Oversaw both onsite and offsite repair, installation, and maintenance jobs effectively.
- Calibrated instruments and controls to test functionality and evaluate equipment performance.
- Diagnosed mechanical issues, repaired motors, pumps, valves, switches according to industry standards.
Owner | Sales Manager | Installer
Ecoview Windows of North Alabama LLC
Huntsville, AL
08.2022 - 06.2024
- Starter a window and door business. Developed a in-home sales presentation as well as a marketing plan to generate leads.
- Hired, trained, and developed sales representatives as well as door to door canvassers to market windows and doors.
- Exceeded venders' sales goals by having over $879,000 in sales in the first three months in business.
- I was awarded 'Rookie of the year' by the dealership at corporate.
- Was asked to assist the Birmingham dealership with their sales, increasing their sales by over $200,000 in two and a half months.
- Worked with installers to improve customer service. Monitored installation, trained installers in customer service skills.
- Provided installation of windows and doors when needed.
- I ventured into elevator sales and home lifts with one of my installers.
- Installed elevators and home platform lifts, and chair lifts to residential customers.
- Provided electrical troubleshooting expertise using blueprints, drawings, and electrical and hydraulic schematics.
- Sold and Installed residential elevators, platform lifts, stairlifts.
Regional Manager | Environmental Consultant | Field Service Engineer
Environmental 360 INC.
Murfreesboro, TN
06.2014 - 05.2022
- Optimize air emission monitoring and SPCC inspections, while delivering progressive recommendations to achieve key organizational objectives within tight deadlines.
- Conduct data-driven research to modernize CEMS/COMS practice.
- Administer project milestones and requirements by communicating horizontally and vertically with client's department executives.
- Leverage analytical expertise to deliver troubleshooting and maintenance service to key clients aimed at achieving customer success, while ensuring repeat and referral business.
- Ensure strict adherence to organizational standards and compliance regulation by delivering sales, auditing, and testing of environmental analyzers and systems.
- Oversee budgeting, schedule planning, sales management, bid development, and invoicing to achieve bottom-line results.
- Bolster the company's image through brand awareness, while generating a new stream of sales revenue in multiple industries.
- Accomplished multiple projects within time and budgetary constraints by delivering business leadership skills.
- Exceeded billable sales by $750,000 by leveraging consultative sales and marketing approach.
- Established PM's, QA/QC, and Site-Specific plans resulted in minimizing downtime, while thoroughly reviewing client's Title V permits in line with compliance regulation.
- Enhanced client's equipment and system uptime from 80% to 98.9% within 6 months.
- Accommodated client's needs including budgeting, proposal development, installation management, client training, and final satisfaction reports by integrating and unifying new CEMS/COMS systems.
- Managed team performance through regular coaching and feedback sessions.
- Oversaw regional operations to ensure compliance with environmental regulations.
- Developed and implemented strategies to enhance operational efficiency.
- Coordinated cross-functional teams for successful project execution and resource allocation.
- Established strong relationships with clients to foster customer satisfaction and loyalty.
- Facilitated training programs to improve employee skills and knowledge retention.
- Conducted regular site inspections to maintain safety standards and operational integrity.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key customers in the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Aligned procedures and protocols with changing business demands.
- Evaluated customer feedback and adjusted company processes accordingly.
- Analyzed data from field studies to support environmental recommendations and solutions.
- Assisted with air, water, and soil sampling activities to collect data for analysis.
- Installed and maintained environmental monitoring equipment for various clients.
- Conducted on-site troubleshooting and repairs for malfunctioning systems.
- Collaborated with team members to ensure compliance with safety regulations.
- Prepared detailed service reports documenting all maintenance activities performed.
- Assisted in developing service protocols to enhance operational efficiency.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Repaired and calibrated systems and equipment post-installation.
- Developed technical solutions to resolve customer issues.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Provided on-site services, installed new systems and escalated customer complaints.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Installed upgrades on existing systems according to manufacturer specifications.
- Responded promptly to customer inquiries via telephone or email communication.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
Site Manager | Field Service Engineer
Teledyne Monitor Labs
Courtland, AL
02.2006 - 06.2014
- Negotiated and subcontracted to elevate the CEMS program for International Paper in North Alabama.
- Utilized schematics, drawings, and blueprints to resolve complex electrical systems.
- Facilitated the power generation department at International Paper Mill, such as electronic and pneumatic environmental analyzers, by troubleshooting and repairing the CEMS system.
- Ensured compliance with Part 60 and Part 75 of the EPA/ADEM while conducting environmental audits on the equipment.
- Optimized inventory of parts and supplies, with optimal utilization of SAP.
- Scaled-up Mill's CEMS/COMS system availability from 90% to approximately 98% by launching a PM program.
- Introduced preventative maintenance plans, enhancing uptime availability by 98% for all systems.
Sr. Field Service Engineer/ Flight Captain
Lockheed Martin
Afghanistan, Overseas
03.2010 - 10.2011
- Supported Persistent Threat Detection System for surveillance and reconnaissance missions in Afghanistan.
- Launched and recovered aerostat aircraft in war zone environments.
- Conducted post-mission imagery analysis, exceeding 2,000 hours operating WESCAM MX-20 system.
- Installed and integrated subsystems on aerostat, including EPLRS and SINCGARS.
- Troubleshot and repaired mechanical, hydraulic, electrical, and electronic systems effectively.
- Serviced generators ranging from five to sixty thousand watts to ensure functionality.
- Monitored weather and flight conditions to enhance operational success.
- Assisted in developing maintenance procedures and documentation standards.
Education
Bachelor of Science - Management of Technology
Athens State University
05-2012
Skills
- Project and program management
- Installation management
- Problem solving
- Testing and diagnostics
- Electrical and mechanical troubleshooting
- Process improvement
- Preventive maintenance
- Recruitment and team motivation
- Sales leadership
- Customer service excellence
- Business development
- Operational excellence
- Analyzer maintenance
- Team building
Affiliations
Member, Delta Mu Delta International Honor Society in Business
Certification
- 40-Hour HAZWOPER
- MSHA
- NEPA-70E
- 10-hour OSHA
Timeline
Field Service Engineer
Envea Global
07.2024 - Current
Owner | Sales Manager | Installer
Ecoview Windows of North Alabama LLC
08.2022 - 06.2024
Regional Manager | Environmental Consultant | Field Service Engineer
Environmental 360 INC.
06.2014 - 05.2022
Sr. Field Service Engineer/ Flight Captain
Lockheed Martin
03.2010 - 10.2011
Site Manager | Field Service Engineer
Teledyne Monitor Labs
02.2006 - 06.2014
Bachelor of Science - Management of Technology
Athens State University