Richard Levine
Seattle,WA
Summary
Dynamic and results-driven hospitality leader with over 9 years of experience in hotel and restaurant operations, specializing in front office and food and beverage management. Expertise in fostering employee engagement and optimizing revenue, complemented by a proven track record of leading cross-functional teams to enhance guest satisfaction. Adept at implementing high-impact operational strategies that drive success in fast-paced environments. Committed to delivering exceptional service and creating memorable experiences for guests while maximizing operational efficiency.
Overview
9
9
years of professional experience
Work History
Director of Operations
The Mayflower Park Hotel
03.2025 - Current
- Oversee daily operations of a 160-room full-service hotel, ensuring coordination across front office, housekeeping, and food & beverage departments.
- Lead a team of 50+ staff members, focusing on service excellence, employee engagement, and efficiency.
- Develop and enforce SOPs to maintain brand compliance and a consistent 5-star guest experience.
- Conduct regular audits and risk assessments to ensure health, safety, and legal compliance.
- Directed front-of-house uniform refresh, enhancing team morale and professional image.
- Serve as acting General Manager during absences, overseeing all hotel functions and strategic decisions.
- Initiated evaluation of next-gen POS systems to streamline service, reduce training, and boost efficiency.
- Streamlined operational processes to enhance guest satisfaction and service delivery.
- Led cross-departmental teams to implement cost-saving initiatives and improve efficiency.
Food & Beverage Manager
AC Hotel by Marriott, Vancouver Waterfront
09.2024 - 03.2025
- Oversaw all restaurant operations, ensuring compliance with health and hospitality standards.
- Supervised and mentored a cross-functional team to deliver top-tier guest experiences.
- Implemented new side work checklist, increasing team efficiency by 20%.
- Managed budgets, inventory, and vendor relations to ensure cost control and service quality.
- Led hotel and restaurant social media strategy to drive engagement and traffic.
- Collaborated with culinary team to create innovative menus aligning with brand standards and guest preferences.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing for supplies.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Director of Front Office
The Talbott, Autograph Collection
05.2023 - 09.2024
- Spearheaded rebranding and reopening under Marriott’s Autograph Collection, increasing brand recognition.
- Boosted monthly revenue by $5K by raising daily Destination Fee.
- Managed 10-person front office team, focusing on training, performance, and guest satisfaction.
- Streamlined operations, reducing check-in/out times by 10%.
Director of Front Office
Sheraton Grand Chicago
09.2022 - 05.2023
- Managed 5 managers and 50+ front office staff for a 1,280-room property.
- Reduced costs through strategic scheduling and productivity improvements.
- Increased ADR and occupancy by developing third-party partnerships.
- Implemented mobile check-in and automated concierge services.
- Collaborated with senior leadership on performance analytics and operational improvements.
Assistant Manager- Department Head
Sheraton New York Times Square
10.2021 - 09.2022
- Managed payroll and timekeeping for 100+ union employees, ensuring full compliance with labor laws.
- Partnered with the Director of Rooms to optimize operations and exceed KPIs.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Task Force Manager
PHM Management
12.2020 - 10.2021
- Supported hotel operations during the COVID-19 pandemic.
- Trained housekeeping teams and implemented safety protocols.
- Conducted quality inspections to ensure guest satisfaction.
Operations Manager
Conrad New York Midtown
12.2019 - 12.2020
- Increased guest satisfaction by 7% by launching Forbes-standard training.
- Managed overnight operations across multiple departments.
Moonlight Talent Coach
W Hotel Hoboken
12.2018 - 12.2019
- Evaluated team performance and provided real-time coaching.
- Prepared night audit reports and ensured smooth shift transitions.
- Mentored junior staff, fostering a collaborative environment and improving service delivery standards.
- Oversaw day-to-day operations of 260-room hotel with staff of 10 employees.
Assistant Front Desk Manager
Renaissance Denver
10.2017 - 12.2018
- Managed inventory, scheduling, and onboarding of new associates.
- Supervised front desk operations to ensure seamless guest check-in and check-out experiences.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Implemented process improvements to enhance operational efficiency and reduce guest wait times by 2%
Front Desk Supervisor
Westin Denver Airport
05.2016 - 05.2016
- Supervised front desk operations and check-in/out processes.
- Resolved guest complaints and special requests with professionalism.
- Monitored inventory of office supplies, maintaining adequate stock levels for smooth operations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Managed a high call volume hotel with over 300 calls a day.
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Business management
- Leadership training
- Schedule oversight
- Teamwork and collaboration
- Operations management
- Financial controls implementation
- Decision-making
- Team leadership
- Staff training/development
- Employee development
- Employee relations
Accomplishments
Revenue Growth Boosted monthly revenue by $5K increasing daily Destination Fee at The Talbott.
Efficiency Enhancement Implemented new checklist, increasing team efficiency by 20% as Food & Beverage Manager.
Timeline
Director of Operations
The Mayflower Park Hotel
03.2025 - Current
Food & Beverage Manager
AC Hotel by Marriott, Vancouver Waterfront
09.2024 - 03.2025
Director of Front Office
The Talbott, Autograph Collection
05.2023 - 09.2024
Director of Front Office
Sheraton Grand Chicago
09.2022 - 05.2023
Assistant Manager- Department Head
Sheraton New York Times Square
10.2021 - 09.2022
Task Force Manager
PHM Management
12.2020 - 10.2021
Operations Manager
Conrad New York Midtown
12.2019 - 12.2020
Moonlight Talent Coach
W Hotel Hoboken
12.2018 - 12.2019
Assistant Front Desk Manager
Renaissance Denver
10.2017 - 12.2018
Front Desk Supervisor
Westin Denver Airport
05.2016 - 05.2016