Richard Lewis

DO & CO – Dock Helper / Dispatch Support

Queens, NY • April 2024 – Present

• Serve as communication link between dispatch, dock control, drivers, and flight assembly teams to ensure timely staging and loading of catering flights.
• Facilitate the movement of catering equipment from staging areas to loading docks and assist drivers with vehicle loading.
• Support dispatch by relaying real-time updates, managing documentation, and entering data into transportation databases.
• Serve as a key support to dispatch by relaying flight instructions, coordinating staging activities, and updating transportation databases.
• Facilitate the staging of catering flights by moving equipment to assigned loading docks and assisting drivers with vehicle loading.
• Perform quality control activities, such as adding ice, replacing missing items, and verifying that all carts, canisters, and bulk-loaded items are accounted for.
• Receive and transmit calls and updates from airline clients and airport staff to the proper departments for immediate action.
• Supervise and motivate driver helpers, ensuring schedules, documentation, and safety standards align with company policies and dispatch requirements.
• Verify vehicle readiness, including fueling, maintenance, and compliance checks, reporting directly to dispatch and management.
• Enforce food safety and hygiene protocols as outlined in the Food Safety Management System Handbook, reporting any concerns to management.
• Create, review, and maintain operational reports to support dispatch planning and tracking.
• Maintain workplace safety and compliance with DO & CO standards, as well as federal, state, and local laws.
• Assisted in maintaining cleanliness and organization of work areas.
• Supported team members in daily operational tasks to enhance workflow efficiency.
• Learned to operate various tools and equipment effectively under supervision.
• Improved communication flow between dispatch and dock teams, reducing flight staging delays.
  Increased efficiency of flight loading by assisting drivers and streamlining staging processes.
  Recognized by management for strong reliability, teamwork, and proactive problem-solving.

Aramark – Warehouse Associate

Flushing, NY • March 2022 – October 2023

• Stored, organized, and retrieved products in warehouse and supply rooms, ensuring accessibility and order accuracy.
• Operated forklifts, pallet jacks, and conveyor systems to safely move, load, and unload materials.
• Processed shipments, scanned products with RF/barcode systems, and updated internal databases for accurate inventory control.
• Picked, packed, and staged daily orders, meeting strict production and delivery schedules.
• Filed requisitions, tracked stock levels, and reorganized shelving/storage to maximize space utilization.
• Collaborated with cross-functional teams to meet warehouse goals and complete special projects.
• Maintained safety compliance while reducing product damage by handling materials with care.

Key Achievements:

• Improved warehouse efficiency by streamlining inventory management processes.
• Increased order accuracy and reduced processing times through effective task prioritization.
• Consistently supported team productivity by taking on additional responsibilities during peak operations.
• Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
• Maintained accurate inventory records through regular cycle counts and system updates.
• Assisted in loading and unloading shipments, ensuring proper handling of goods.
• Collaborated with team members to streamline packing processes and improve workflow efficiency.
• Implemented safety protocols to reduce workplace accidents and enhance operational safety standards.
• Organized storage areas for optimal space utilization and easy access to frequently used items.
• Monitored quality control measures during receiving processes to ensure product integrity.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.