Richard L. Hudson
Remote
Summary
Resourceful and compassionate healthcare and administrative professional with over 6 years of experience supporting patient care, billing operations, and administrative functions. Proven ability to deliver high-quality service in both in-office and remote settings. Adept in managing electronic health records (EHR), coordinating interdisciplinary care plans, streamlining workflows, and ensuring compliance with HIPAA and regulatory standards. A proactive problem-solver, skilled communicator, and detail-oriented team player who thrives in fast-paced healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The University of Mississippi Medical Center
04.2025 - Current
- Managed calendars and scheduled meetings for 5+ senior staff.
- Prepared detailed reports and presentations using Microsoft Word and PowerPoint.
- Organized filing systems (paper and electronic) to improve document retrieval time.
- Processed invoices, tracked office supply inventory, and liaised with vendors.
- Ensured seamless office operations during leadership transitions and system upgrades.
Lead Patient Care Coordinator
Gastroenterology Center of Virginia
07.2024 - 04.2025
- Coordinated patient services including scheduling, referrals, follow-ups, and documentation within EHR systems.
- Acted as liaison between patients, providers, and clinical staff to ensure continuity of care and patient satisfaction.
- Led patient satisfaction survey efforts, incorporating feedback into care planning and operational adjustments.
- Drafted educational materials and newsletters, enhancing patient understanding and engagement.
- Supported medical teams by handling administrative tasks including calls, record updates, and insurance verification.
Medical Billing & Coding Specialist
Conduent
11.2022 - 07.2024
- Accurately entered and coded patient data into electronic systems, ensuring compliance with HIPAA and CMS regulations.
- Processed insurance claims (Medicaid, Medicare, commercial), verified eligibility, and secured authorizations.
- Resolved billing discrepancies and followed up on unremitted claims within strict deadlines.
- Identified opportunities for process improvements and contributed to post-project analysis reviews.
Clinical Staff Director
Open Heart Senior Home Care
12.2021 - 08.2023
- Managed recruitment, onboarding, and training of clinical staff to ensure quality patient care delivery.
- Developed clinical protocols and documentation standards, resulting in improved audit outcomes.
- Oversaw implementation of EHR systems, significantly enhancing workflow efficiency and reporting accuracy.
- Collaborated across departments to align performance goals and coordinate patient services effectively.
Clerical Assistant
Outpatient Medical Center
06.2021 - 12.2021
- Delivered administrative support including data entry, report preparation, and front-desk operations.
- Maintained confidential patient files and ensured accurate tracking of appointments and communications.
- Managed office supplies and optimized resource allocation to support daily operations.
Data Entry Clerk
Southern Heritage Research
01.2018 - 12.2021
- Entered large volumes of sensitive customer data with precision, ensuring data integrity.
- Responded to client inquiries, resolved order issues, and coordinated with internal teams for problem resolution.
- Maintained documentation and contributed to database quality control in remote work environments.
Education
Diploma - General Studies
Vicksburg High School
Vicksburg, MSStudies - Cosmetology
Hinds Community College
Utica, MSAssociate’s - Phlebotomy
Heavenly Hands Institute
Vicksburg, MS05.2021
Skills
- Remote Administrative Support
- Patient Communication & Advocacy
- Medical Billing & Coding (ICD-10, CPT)
- Healthcare Documentation & EHR (EPIC, Cerner)
- Appointment Scheduling & Calendar Management
- Insurance Claims Processing & Follow-ups
- HIPAA Compliance & Data Confidentiality
- Project Coordination & Time Management
- Process Improvement & Audit Readiness
- Microsoft Office Suite Google Workspace Zoom Slack
- Conflict Resolution & Service Recovery
- Onboarding & Training Support
Accomplishments
- Recognized for leading successful audits and exceeding compliance benchmarks in multiple roles.
- Earned cash bonuses for exceeding patient service and engagement targets.
- Developed and implemented policy improvements that streamlined operations and improved care coordination.
Certification
- Certified Phlebotomy Technician (CPT)
- Valedictorian, Medical Class
- Recognized for Highest Patient Conversion Metrics
Languages
English
Full Professional
Timeline
Administrative Assistant
The University of Mississippi Medical Center
04.2025 - Current
Lead Patient Care Coordinator
Gastroenterology Center of Virginia
07.2024 - 04.2025
Medical Billing & Coding Specialist
Conduent
11.2022 - 07.2024
Clinical Staff Director
Open Heart Senior Home Care
12.2021 - 08.2023
Clerical Assistant
Outpatient Medical Center
06.2021 - 12.2021
Data Entry Clerk
Southern Heritage Research
01.2018 - 12.2021
Studies - Cosmetology
Hinds Community College
Associate’s - Phlebotomy
Heavenly Hands Institute
Diploma - General Studies
Vicksburg High School
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