Richard Lince
Pensacola,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Medical Disability Examiner
Florida Department of Health
Pensacola, FL
06.2023 - 06.2024
- Examined legal issues related to disability determinations including employment status, onset date of disability, duration of illness.
- Responded promptly to inquiries from claimants or representatives concerning status or results of claim reviews.
- Developed strategies for obtaining additional evidence needed to make accurate disability determinations.
- Conducted interviews with claimants to assess their physical or mental impairments, work history, and other relevant information.
- Interpreted applicable laws, regulations, policies and procedures when determining eligibility for disability benefits.
- Maintained up-to-date knowledge of changing regulations governing disability determination processes.
- Advised claimants of their rights and responsibilities in the claims process.
- Analyzed complex cases involving multiple conditions or impairments that may affect an individual's ability to work.
- Collaborated with physicians, psychologists, and other healthcare professionals to obtain additional pertinent information regarding the claimant's condition.
- Compiled case files containing all pertinent information used in making a determination of eligibility for disability benefits.
- Assessed applicant's ability to perform substantial gainful activity based on evaluation of medical records and other evidence provided by applicants or obtained from third parties.
Service Agent
Avis Budget Car Rental
Columbus, MS
07.2020 - 06.2023
- Processed customer inquiries and resolved issues promptly.
- Collaborated with team members to streamline processes and improve overall customer satisfaction.
- Managed inbound calls, provided product information, and assisted with order placement.
- Demonstrated exception problem-solving abilities and maintained a cheerful outlook under pressure.
- Processed payments, returns, and exchanges according to company policies.
- Demonstrated excellent communication skills both verbally and written.
Software Developer
Revature
Starkville, MS
09.2021 - 12.2021
- Developed applications utilizing programming languages including C#, HTML, CSS, Scala, JavaScript, and SQL.
- Developed applications utilizing software such as IntelliJ, Visual Studio, Visual Studio Code, MongoDB, Ubuntu, Node.JS, and MySQL.
- Debugged code to identify errors and fix them efficiently.
- Collaborated with team members to ensure successful project completion.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Manager
Campus Bookstore
Starkville, MS
06.2012 - 10.2019
- Managed a staff of 10-20 employees.
- Interviewed, hired, trained, retained, and terminated employees.
- Engaged and assisted customers during the beginning and end of Mississippi State University semesters.
- Controlled inventory of 15,000-20,000 books annually.
- Performed general upkeep of the store, inventory, and IT equipment, including all computers and card terminals.
- Organized appointments at various locations throughout the United States for mobile book-buying employees to visit university staff and students in order to purchase textbooks and overstock.
Trainer
Buffalo Wild Wings
Starkville, MS
08.2011 - 06.2012
- Trained new servers on current restaurant standards.
- Ensured staff consistently completed all required tasks to restaurant standards.
- Implemented exciting new promotions and services provided by Buffalo Wild Wings Corporate.
- Operated in a highly impactful manner in a dynamic restaurant environment.
- Ensured guests had an optimal dining experience.
- Provided highly engaged customer interaction.
- Resolved customer complaints and other issues.
Server
Osaka Japanese Restaurant
Flowood, MS
05.2009 - 02.2011
- Greeted guests upon arrival and assisted them with drink and food orders.
- Ensured guests' food and drink orders were correct and up to standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed all upkeep and replenishment tasks of the server station.
- Maintained exceptional cleanliness standards.
Manager
Soulshine Pizza Factory
Flowood, MS
02.2006 - 07.2009
- Interviewed, hired, trained, retained, and terminated employees.
- Created employee work schedules.
- Maintained inventory records and ordered products from vendors.
- Received orders and maintained produce stock in a safe manner utilizing the FIFO (First In, First Out) method.
- Maintained financial records, i.e., day to day sales records, produce orders, shipping BOL's, and employee payroll.
- Ensured the cleanliness and organization of every aspect of the restaurant.
- Oversaw food and beverage standards as well as completed guests' orders myself in order to help alleviate any waiting times.
Education
Certification - Full-Stack Software Developer
Mississippi Coding Academy
Starkville, MS07-2021
Bachelor of Arts - Political Science
Mississippi State University
Starkville, MS12-2014
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experience in C#, HTML, JavaScript, SQL, CSS, Ruby on Rails, and Scala
- Experience using MongoDB, Visual Studio, Visual Studio Code, Ubuntu, and IntelliJ
- Analytical Skills
- Interviewing
- Onboarding
- Training
- Termination
- Performance Management
- Documentation Proficiency
- File and Record Management
- Claims Processing
Timeline
Medical Disability Examiner
Florida Department of Health
06.2023 - 06.2024
Software Developer
Revature
09.2021 - 12.2021
Service Agent
Avis Budget Car Rental
07.2020 - 06.2023
Manager
Campus Bookstore
06.2012 - 10.2019
Trainer
Buffalo Wild Wings
08.2011 - 06.2012
Server
Osaka Japanese Restaurant
05.2009 - 02.2011
Manager
Soulshine Pizza Factory
02.2006 - 07.2009
Certification - Full-Stack Software Developer
Mississippi Coding Academy
Bachelor of Arts - Political Science
Mississippi State University
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