Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Richard Lindamood

Apopka,United States

Summary

Lead Voice Engineer with extensive experience in designing and implementing complex VoIP solutions that enhance communication infrastructures for thousands of users. Proven ability to serve as a liaison between technical requirements and budgetary considerations, creating tailored solutions that meet customer needs and drive operational efficiency.

Overview

28
28
years of professional experience

Work History

Lead Voice Engineer / Design Engineer

TopBuild
02.2020 - 06.2026
  • (The ONLY) Lead Voice/Collaboration engineer for TopBuild for over 500 M&A branches. Supporting over 7000 users and devices. While supporting all MAC and Srv Desk and OPS group day to day requests. Along with supporting network and Infrastructure teams. Cores System and Data Center, along with all Meraki Managed Switches.
  • Designed and implemented M&A solutions for over 500 locations, including database collection, programming, and end user training.
  • Provisioned LPN and successfully ported over 17,000 TNs and 900 ports with Lumen, Verizon, and NuWave to enhance communication infrastructure.
  • Oversaw Call Manager Cluster, Unity Connection Cluster, UCCX. Meraki Switch & Data and Voice Vlan Managment. Handled MS Teams VoIP / Calling & Provisioning.
  • Conducted root cause analysis, documented issues in tracking system, and generated daily reports to inform ongoing improvements.

Senior Voice Lead Engineer

Cogliano & Core BTS
09.2019 - 01.2020
  • Travel & Onsite between DC and VA Office & remote from FLA. On contract to assist clean up and best practice of their CUCM 11.5 / UCCX 11.5 and Script / Unity Connection 11.5 / IM&Presence JABBER along with WFO and QM. Along with support of their MPLS and backup ISP. All porting and provisioning with customer carrier Verizon.
  • Administrator Programmer onsite for all their CUCM users, IM Presence, Unity Connection, WFO & QM Recording Applications.
  • Diagnose and resolve complex integrated issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications (CUCM, UCCX, UC Voicemail, IM Pres Jabber, and QM&WFO.
  • Configure and Troubleshoot Cisco Call Manager & gateway Protocols: H.323, SIP, MGCP & Call Routing.
  • Maintain and work with local Carrier MPLS & ISP backup provider for support.
  • Lead Design of all new call centers for ITCON from CUCM/Devices/Users/RMCM to UCCX and or Ext Mobility / CIPC or JABBER.
  • Contract DC, VA, ITCON

Senior Design Voice Engineer

Veytec Inc.
12.2017 - 09.2019
  • Approached locally by Veytec to project manage & be onsite engineer for the Central Florida Health now UF Health Leesburg and The Villages with 30 remote locations on a 2-year Avaya/Nortel Migration to & Cisco project. I took on the day-to-day role of onsite surveying and database collection. Then moving into design and programming, also training end users on Cisco as well internal staff training on system administration.
  • Oversaw daily engineering aspects of customer VoIP networks, including project management, design, installation, break-fix, and upgrades.
  • Installed, maintained and supported voice/data applications (UCCX, CUCM, IM&PRESENCE, UNITY CONNECTION and CER).
  • Programmed over 2500 phones and users with CUCM and Unity Connection & LDAP.
  • Installed and programmed four Cisco 4351 gateways using MGCP to support network operations.
  • Conducted site surveys and collected data on existing Nortel and Shortel systems to facilitate the transition to Cisco implementation.
  • Installed and programmed seven call centers within CFH, training over 60 agents on Finesse URL for enhanced operational efficiency.
  • Installed and programmed AND wired out over 22 VG350s and wiring and punching down over 2500 Analog ports from Nortel to Cisco.
  • Trained all CFH telecom and network staff on Cisco CUCM, Unity, UCCX, and IM & Presence.

Senior Design Voice Engineer

FIS Global
11.2015 - 12.2017
  • Led Avaya to Cisco migration project for 4000+ users at Webster Bank, implementing two full clusters with CUCM versions 8.6 and 10.5, Unity Connection full VPIM, and UCCX.
  • Lead Voice/Collaboration Engineer for new implementation, major projects for Webster Bank in NY, CT, and Boston. Working with the customer to gather necessary database and information. Assigned to major accounts and Avaya to Cisco projects.
  • Collected and programmed data from phones, devices, users, Unity Connection, and UCCX to ensure accurate system configuration and user support.
  • Managed MACD processes and troubleshot issues in CUCM, Unity Connection, UCCX, Jabber, and CUPC Presence to maintain optimal system performance.
  • Responsible for daily troubleshooting and problem-solving keeping systems up to date with Cisco Best Practices.
  • Responsible for ALL end user training and traveling in to hold training classes.
  • Major Project Builds Implementation Collect & Design data and then implementation and prepare documentation for training the end user.
  • Provided remote support for global operations across the USA.
  • All Excel Tools and BAT Tools used daily.

Senior Voice Engineer

CenturyLink (Internal Promotion MES)
, United States
08.2013 - 12.2015
  • Escalation support for MES Operation Group. Supported over 60 plus TAC customers. I supported the State Of Colorado account CTL’s largest customer. I maintain customer support and day-to-day troubles on a wide range of customer requests. I also support my peers and any projects throughout the team, working closely with the account representatives on high priority voice implementations and installs.
  • Worked with customers, supporting their new installs, database collection and performing Cisco Best Practice programming.
  • Performed Tier 2 operational responsibilities MACD, troubleshooting day to day issues.
  • 24x7 Support to my team and peers for questions and problem solving.
  • Design and Develop Documentation for new installs or existing customer infrastructure.
  • Coordinated group activities to maintain operational efficiency.

Engineer II – Lead System Design Engineer

United Telco / Sprint/Embarq /Centurylink
, United States
08.1998 - 12.2015
  • Led design and implementation for all Cisco and US-based customers, managing full project lifecycle from Nortel to Cisco voice migration. Developed system solutions to enhance customer voice infrastructure, collaborated with Sales and Sales Engineering to ensure proper implementation of SOW. Designed and programmed complex voice systems and a training platform, gathered product information for administration and end-users, and scheduled training dates with local business groups. Provided troubleshooting support for Cisco product line, enhancing customer experience through direct assistance.
  • Coordinated with PM and SE to ensure design layouts met project specifications.
  • Program CUCM, UC, UCCX, Jabber Presence & Mitel and Shortel.
  • Prepare Cisco, Mitel, and Shortel Documentation for new installs and design as well end user support.
  • Coordinated installation and training timelines while developing educational materials to ensure customer understanding and successful system utilization.
  • Collected customer data to create effective, customized solutions.
  • Program desired design implementation to best fit the customer’s needs.

Education

High School Diploma -

Laplata High School
Laplata, Maryland
01-1989

Skills

  • Voice Network Engineering
  • VoIP UCaaS Specialist
  • Telephony System Design
  • Carrier Porting Specialist
  • VoIP Infrastructure
  • Telecom Testing Tools
  • Cloud solutions
  • Network Infrastructure
  • Excellent Troubleshooting
  • Software development
  • Project Management PMP
  • Training & Implementation
  • Telco provisioning
  • Voice training
  • Presentation skills

Training

  • Service Now - Ticketing
  • WorkDay – Workflow
  • Jira Software – Coding & Collaboration
  • Meraki Management (Single Pane Glass)
  • Carrier Porting Specialist
  • NuWave - IPilot Porting, Provisioning, Teams and SIP
  • Lumen/Centurylink & Verizon Carrier escalations, CSR verification,LPN
  • UCaaS -MS Teams Voice, Cisco Webex Calling , Ring Central
  • Microsoft Teams desktop and mobile / device
  • Microsoft Teams Administration & Voice, Manage Users
  • Microsoft Teams provisioning devices
  • Verizon IAC SBC to MS Teams
  • Lumen Self Portal
  • ADTRAN Technical Support Specialist
  • Cisco WCH Webex Cloud Solution & Implementation
  • UCCXD - DEPLOYING CISCO UNIFIED CONTACT CENTER EXPRESS V6.0
  • Cisco UCCX Certified IDCSCO13274888
  • Cisco UCCE 12.5 & CVP Call Routing Knowledgeable working towards my UCCE Certification
  • UCCXD - CISCO CONTACT CENTER EXPRESS/UNIFIED IP IVR DEPLOYMENT V2.0
  • ICOMM - INTRODUCING CISCO VOICE AND UC ADMINISTRATION V8.0
  • ACCMU V6.1 - ADMINISTERING CISCO UNIFIED COMMUNICATIONS MANAGER V6.1
  • CIPT2 - IMPLEMENTING CISCO UNIFIED COMMUNICATIONS IP TELEPHONY PART 2 V8.0
  • ADMINISTERING CISCO COMMUNICATIONS MANAGER & CISCO UNITY 6.1 (ACCMU)
  • IMPLEMENTING CISCO UNITY CONNECTION V8.0(IUC)
  • IMPLEMENTING CISCO UNIFIED COMMUNICATIONS VOICE OVER IP AND QOS V8.0 (CVOICE 8.0)
  • NORTEL Certified SR VOICE ENGINEER

Timeline

Lead Voice Engineer / Design Engineer

TopBuild
02.2020 - 06.2026

Senior Voice Lead Engineer

Cogliano & Core BTS
09.2019 - 01.2020

Senior Design Voice Engineer

Veytec Inc.
12.2017 - 09.2019

Senior Design Voice Engineer

FIS Global
11.2015 - 12.2017

Senior Voice Engineer

CenturyLink (Internal Promotion MES)
08.2013 - 12.2015

Engineer II – Lead System Design Engineer

United Telco / Sprint/Embarq /Centurylink
08.1998 - 12.2015

High School Diploma -

Laplata High School
Richard Lindamood