Summary
Overview
Work History
Education
Skills
More About Me
Timeline
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Richard Lindgren

Reno

Summary

Experienced in utilizing Microsoft Office programs, particularly Word, Excel, and PowerPoint, with additional proficiency in Publisher. Known for reliability and exceptional multitasking abilities in fast-paced environments. Passionate about computers, with over two decades of troubleshooting experience. Demonstrated a strong commitment to delivering outstanding customer service for more than ten years. As an Operations Specialist, bring a wealth of expertise in my area of specialization within the industry sector. Prioritize building strong relationships to optimize project goals and outcomes, effectively solving complex problems and implementing innovative improvement strategies. Highly skilled in using software to streamline operations.

Overview

11
11
years of professional experience

Work History

Senior Process Associate

Infosys BPM
05.2021 - Current
  • Met month-end reporting objectives and deadlines
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Verified data files prior to entry to maintain high data accuracy.
  • Obtained scanned records and uploaded into database.
  • Documents completed work in appropriate logbooks.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Monitored database updates and verified for correctness.
  • Completed data entry tasks with accuracy and efficiency.
  • Identified data entry errors and reported to necessary departments.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Drafted reports for upper management as directed.

Attendant

Carson Valley Inn
07.2014 - 09.2020
  • Kept facilities clean (pumps, bathrooms, various areas around store)
  • Increased tidiness, customer experience by 80%
  • Creative solutions whenever unusual issues occur
  • Kept areas stocked up
  • Took inventory of all merchandise every month
  • Some bookkeeping

Education

No Degree - General Studies

Western Nevada College
Carson City, NV

Skills

  • Improv
  • Writing
  • Programming (C#, JavaScript, HTML5, CSS)
  • Programming Languages
  • Coding Skills
  • Game Prototypes
  • Effective Communication
  • Computer skills
  • Basic math
  • 57 WPM typing speed
  • Spreadsheet management
  • Quality assurance
  • Operational support
  • Dispute resolution

More About Me

I've never known a time when I didn't enjoy working with computers. When I was in Kindergarten, I received a Wizard Award for my passion towards computers and technology. My dad calls me Wizard on occasion, especially when I'm working on the computer. As I got older, I've learned many different computer programs like the Microsoft Office Suite of programs. 

Timeline

Senior Process Associate

Infosys BPM
05.2021 - Current

Attendant

Carson Valley Inn
07.2014 - 09.2020

No Degree - General Studies

Western Nevada College

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Richard Lindgren