Richard L. Moore
Kingwood
Summary
Sales professional with extensive experience in the hospitality industry, focused on driving sales and fostering client relationships. Proven track record in high-volume dining environments, excelling in customer service and efficient table management. Strong communication and interpersonal skills contribute to positive guest experiences and enhanced team performance. Demonstrated ability to adapt and solve problems in fast-paced settings, resulting in increased customer satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Server
Pappas Bros. Steakhouse
Houston
10.2010 - Current
- Delivered exceptional service in a Wine Spectator Grand Award-winning establishment.
- Ensured customer satisfaction by providing refined product recommendations.
- Maintained high standards of service quality to enhance guest experiences.
- Collaborated with team members to uphold brand reputation and excellence.
Server/Headwaiter
Houston’s
Houston
04.2000 - 10.2010
- Delivered exceptional service in a high-volume, fast-paced environment prioritizing gracious hospitality and teamwork.
- Managed cash reconciliation and tracked sales information from server financial statements.
- Achieved recognition as outstanding by management, ranking in 'Top Ten' for nine consecutive months.
Manager
Houston’s
Houston
04.2001 - 03.2003
- Directed team supervision, performance evaluations, guest relations management, inventory control, and financial reconciliation for high-volume restaurant
- Trained employees on additional job positions to maintain coverage of roles.
Assistant Kitchen Manager
Houston’s
Houston
04.2001 - 03.2003
- Directed thirty employees in high-volume kitchen settings, ensuring optimal productivity and quality output.
- Scheduled kitchen staff effectively to support operational needs during busy periods.
- Oversaw procurement and receipt of ingredients, maintaining excellent vendor relations.
- Monitored food cost and shrinkage to enhance budgetary compliance.
- Rolled out new recipes, focusing on consistency and quality in execution.
- Ensured adherence to health and safety regulations across all kitchen processes.
- Managed weekly inventory assessments of operating supplies for effective resource allocation.
- Sourced innovative products to elevate menu diversity and customer experience.
Education
University of Houston - English
University of Houston
Houston, TX06-1997
North Harris community college -
North Harris Community College
Kingwood, tx01.1992
Skills
- Customer engagement and service excellence
- Financial transactions and stock management
- Sales performance tracking and logistics
- Teamwork and training initiatives
- Precision in tasks and conflict mediation
References
References available upon request.
Timeline
Server
Pappas Bros. Steakhouse
10.2010 - Current
Manager
Houston’s
04.2001 - 03.2003
Assistant Kitchen Manager
Houston’s
04.2001 - 03.2003
Server/Headwaiter
Houston’s
04.2000 - 10.2010
University of Houston - English
University of Houston
North Harris community college -
North Harris Community College
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