Experienced Business Analysis Manager with a proven track record in consulting and leadership roles within the asset management industry. Skilled in operations and manufacturing processes, with a focus on safety protocols and employee handbooks. Specialized expertise in sawmills and plywood production, coupled with a strong background in marketing strategies to drive business growth.
Overview
29
29
years of professional experience
Work History
Customer Service Rep
Fred Meyer Stores
05.2018 - Current
Provided face to face service for locating products
Achieved 100% rating for “secret shoppers” in first 2 times
Bagged groceries for over 200 customers each week engaging them with talk and conversation
Submitted ideas for store improvements in writing
July of 2019 - Achieved journeyperson status
May of 2020 – Appointed as SDM “Social Distancing Monitor”
June of 2020 – Chosen as the Department’s Cleaning Champion
July of 2020 – Covid-19 “Masks are Required” front door greeter for the store
Consultant
Richard Loew Consulting
11.2015 - 05.2018
New mill products (Colorado); Cold calls made to various users, 167 contacts
Provided advice on 27-page Employee Handbook for Colorado operation– assimilated various input sources
FMLA, LOA, Sick Leave, Workers Comp claims, Rehab, Random Drug screenings
Generated 100+ page report for equipment status
Small SYP sawmill in Louisiana for overall flow and layout
Worked with Tribal Enterprise in SE New Mexico, USFS, and BIA analyzing sawmill equipment limitations and needs.
Evaluated health (Hanta virus), fire mains, and safety (exposed wiring) issues while on-site.
Analysis on projects in the PNW; Plywood Recovery methodology
Filled in for a plant manager – Tribal Enterprise Sawmill in Arizona (WMATCo)
Navajo Housing Authority group (50) discussion and tour
Operations Manager
Warm Springs Forest Products Industries
08.2014 - 11.2015
Reported to CEO at Warm Springs Forest Products Ind
126 employees, 2 direct reports (superintendents), 9 indirect
Asset management included: property insurance, rolling stock shutdowns and insurance settlements, fire protection, personal protective equipment (PPE) for employees; Insurance claims fire/loss on rolling stock
SEM Champion for Energy savings of 9.6% ($130,000.00 per year)
Monthly inventory reconciliation, variation less than + or - 0.5% monthly average
Passed 2 audit reviews after project completion, report tracking, Drobox
Chip conversion ratios from wood plants East/Westside of Oregon and Washington
Project work for reducing downtime from 16 % to less than 2 % by identifying root causes through a series of one-hour observations, thereby increasing profits; $88,000 annually, or 14% cost reduction
Found similar types of issues in the small mill; identified 14% downtime; Reduce to 2%
Developed Planer Department SOP’s (Standard Operating Procedures), for 30 job positions
Safety on Electrical MCC’s, air, hydraulics
Commissioner
Urban Forestry Commission
08.2009 - 05.2011
Company Overview: City of Vancouver, WA
Volunteer Appointment by the City Council (1.75 years)
Sought various funding sources to enhance viable projects, Grants, Collaborative efforts
City of Vancouver, WA
Vice President of Mfg.
Greenwood Products, Inc.
04.2001 - 03.2009
Company Overview: Forest Products Sales Company - Industrial Plywood Markets
Producers/customers while delivering Industrial Products to OEM’s across the USA
Working across all levels of owners/managers, including Superintendents, QC, Area Managers, Plant Managers, Owners, & Production Supervisors
1 Direct report, plus 1 indirect report
Brought on 6 new suppliers as needed
Increases in 2004 up to 116% over prior 3 years production levels
Warranty Claims Manager for 7 years
Drove supplier mills to higher levels of compliance with enforcement of company proprietary specs for all products
Quality achievements of 99.98 % “on-target” developed for single largest customer
Delivered “on time with zero defects”
Generated annual savings from supplier involvement of $ 115,500
Frequency of claims reduction of 28 %
Cost savings of over $50,000.00 per year for 4 straight years
Found new producers that meet customer demands
Developed weekly monitoring & recording systems to assess areas of need
Worked with appropriate 3rd party testing & inspection agencies, and chemical companies to assure company guidelines and compliance
Directed treated wood advances and conversions to environmentally friendly chemicals
Oversaw testing new chemicals for sound use of products in our environment
Established guidelines in testing for glues, adhesives, laminates, & edge sealers in order to maintain quality demands needed for customers’ satisfaction
Achieved desired results in lined landfills within the state of Minnesota conforming to existing guidelines of 5 PPM of arsenic for treated wood
Testing and development of new technology in wood drying utilizing vacuum chambers in a total of 6 Plywood Plants and 12 Treating facilities across the US
Recommended new product line development
Forest Products Sales Company - Industrial Plywood Markets
Consultant
The Beck Group
03.2000 - 12.2001
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Educated staff on organizational mission and goals to help employees achieve success.
Helped meet changing demands by recommending improvements to business systems or procedures.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Realtor
Century 21 Realty
09.1996 - 12.2000
Wrote contracts to outline sales and purchases of properties.
Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Compared recently sold area properties to determine competitive market prices.
Communicated with clients to understand property needs and preferences.
Education
Grant Writing - undefined
Clark Junior College
01.2010
Accounting 1 and 2 - undefined
Clark Junior College
06.2008
Green Belt Training Class - undefined
01.2007
Manufacturing Short Course - Plywood
Oregon State University
01.2001
Statistical Process Control - Sawmill
Oregon State University
01.1988
Bachelor of Science - Wood Science, Business Administration – Production Management
University of California at Berkeley
01.1975
Skills
Complaint resolution
Account updating
Scheduling
Retail marketing
Data entry
Report preparation
Senior leadership support
Credit adjustments
Affiliations
American Wood Preservation Association (AWPA), 01/01/07
Forest Products Research Society (FPRS), 12 years
American Wood Council, 01/01/87
University of California, Berkeley Alumni Association, Life Member
Community Service
Hospice Volunteer, 6 years
Vancouver Food Bank
Timeline
Customer Service Rep
Fred Meyer Stores
05.2018 - Current
Consultant
Richard Loew Consulting
11.2015 - 05.2018
Operations Manager
Warm Springs Forest Products Industries
08.2014 - 11.2015
Subcontracting Consultant
ATICA, Inc
08.2010 - 08.2014
Commissioner
Urban Forestry Commission
08.2009 - 05.2011
Vice President of Mfg.
Greenwood Products, Inc.
04.2001 - 03.2009
Consultant
The Beck Group
03.2000 - 12.2001
Realtor
Century 21 Realty
09.1996 - 12.2000
Grant Writing - undefined
Clark Junior College
Accounting 1 and 2 - undefined
Clark Junior College
Green Belt Training Class - undefined
Manufacturing Short Course - Plywood
Oregon State University
Statistical Process Control - Sawmill
Oregon State University
Bachelor of Science - Wood Science, Business Administration – Production Management