Richard Lopez
Los Angeles,California
Overview
5
5
years of professional experience
Work History
Learning Management System Administrator
Compliance Training Group
Santa Fe Springs, CA
08.2023 - Current
- Worked closely with instructional designers to edit, create, and deliver training content material in the most efficient and comprehensive way possible, focusing on best practices.
- Closely collaborated with numerous company clients and HR managers to determine appropriate training, create group accounts, and disperse enrollments to requested users.
- Diagnosed, troubleshot and resolved hardware and system problems pertaining to e-Learning courses and backend website maintenance.
- Provided on demand data and statistics to company clients on account usage and tracking user completion status on assigned courses.
EHS Coordinator
Bonduelle Fresh Americas
Irwindale, CA
11.2021 - 08.2023
- Tracked safety violations, incidents, injuries, illnesses, and workers' compensation claims using OSHA recordkeeping forms 300 and 301.
- Responsible for registering clinic authorizations for work related injury treatment, monitored associate restrictions and collaborated with managers and supervisors to find accommodated work.
- Closely collaborated with lead worker's compensation insurance representatives, risk management, and legal council to maintain best practices for incident reporting and accommodating restrictions.
- Responsible for managing environmental compliance relating to the Storm Water Pollution Prevention Plan.
- Created and implemented training material for departments on training opportunities, incident/injury prevention, and determining safety operating standards regarding PPE and proper equipment handling.
- Point of contact for the onsite security team and responsible for accessing and monitoring multiple surveillance cameras to assist in investigations.
HR Training Coordinator
Bonduelle Fresh Americas
Irwindale , CA
07.2021 - 11.2021
- Collaborated closely with management and supervision to create training manuals regarding good manufacturing practices utilized by multiple departments and associates.
- Interim 2nd shift Supervisor for new hire orientation, leading the onboarding process and ensuring a professional orientation experience for incoming associates.
- Conducted onsite training sessions and presentations on various topics to keep associates informed on new production protocols and trained to maintain optimum performance.
- Key content creator of promotional material, administrative forms, and training material utilized by HR and Operations.
Account Manager, Inside Sales
VIG Furniture
Vernon, CA
09.2020 - 07.2021
- Managed and provided stellar customer service to western and eastern retail accounts within the U.S.A.
- Developed and managed numerous spreadsheets for data entry regarding customer accounts and sales to maximize work organization and efficiency.
- Attended business trips to inform new and existing customers on company products and provide information to establish and strengthen customer relations.
Customer Service Agent
Dose Of Roses Beverley Hills
Vernon, CA
11.2019 - 03.2020
- Assisted customers via phone/email effectively solving complaints and utilized tactics to ensure customer satisfaction and return rate.
- Interim Supervisor, overseeing customer service agents and ensuring proper and effective response strategy was implemented for maximum customer satisfaction.
- Responsible for managing and responding to Better Business Bureau complaints, addressing customer concerns and upholding company reputation.
- Prepared, processed and completed customer account forms and database changes.
Education
Bachelor of Arts - Political Science
La Salle University
Philadelphia, PA2019
Skills
- Intermediate Spanish speaker
- Proficient in Google Workspace/Microsoft Outlook
- Excellent Writing Skills/Verbal Communication
- LMS Administrator
- Training & Development Content & Delivery
- Multiple Project Coordination
Timeline
Learning Management System Administrator
Compliance Training Group
08.2023 - Current
EHS Coordinator
Bonduelle Fresh Americas
11.2021 - 08.2023
HR Training Coordinator
Bonduelle Fresh Americas
07.2021 - 11.2021
Account Manager, Inside Sales
VIG Furniture
09.2020 - 07.2021
Customer Service Agent
Dose Of Roses Beverley Hills
11.2019 - 03.2020
Bachelor of Arts - Political Science
La Salle University
Similar Profiles
Chuck GilpinChuck Gilpin
Manager of Customer Experience at EasyLlama - HR Compliance Training For Modern TeamsManager of Customer Experience at EasyLlama - HR Compliance Training For Modern Teams
HOLLY NAYLORHOLLY NAYLOR
Business Administrator at Gem Compliance TrainingBusiness Administrator at Gem Compliance Training
Aislinn EwingAislinn Ewing
Senior Software Developer at Compliance Training OnlineSenior Software Developer at Compliance Training Online
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood
David ParkDavid Park
Writer/Director at Exemplar PicturesWriter/Director at Exemplar Pictures