Richard Lopez
Garden Grove,CA
Summary
Dynamic and results-driven professional with a proven track record at Panera Bread, excelling in team leadership and operational efficiency. Skilled in coaching and mentoring, I foster positive work environments while enhancing customer satisfaction. Adept at problem-solving and cash handling, I consistently drive team performance and improve service quality.
Overview
2
2
years of professional experience
Work History
Panera Bread Associate/Team Lead
Panera Bread
11.2023 - Current
- Assisted team in daily operational tasks to ensure smooth workflow.
- Learned and applied safety protocols for operational efficiency.
- Supported inventory management processes through accurate tracking and reporting.
- Collaborated with team members to maintain a clean and organized workspace.
- Participated in training sessions to enhance product knowledge and service skills.
- Monitored equipment functionality, reporting issues to senior staff promptly.
- Adapted quickly to changing priorities, demonstrating flexibility in task execution.
- Engaged with customers to provide assistance and promote positive experiences.
- Participated in performance review processes, providing constructive feedback and recommendations for individual growth and development.
- Mentored junior team members to develop their skills and advance their careers, fostering a positive work environment.
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Assisted management with recruitment initiatives, contributing to the successful hiring of high-quality candidates for key positions.
- Assisted in recruitment to build team of top performers.
Sales Associate
Spirit Halloween Store
09.2023 - 11.2023
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Operated point-of-sale system, ensuring accurate transactions and efficient checkout processes.
- Maintained visual merchandising standards, creating appealing product displays to attract customers.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Provided product knowledge and recommendations, helping customers make informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Fullerton College
Fullerton, CASkills
- Coaching and mentoring
- Sales and marketing
- Influencing others
- Stakeholder management
- Financial acumen
- Results-driven mindset
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Verbal and written communication
- Cash handling
- People management
- Relationship building
- Client communication
- Flexible schedule
- Team building
- Work Planning and Prioritization
- Written communication
- Continuous improvement
- Time management abilities
- Professionalism
- Interpersonal skills
- Self motivation
- Operational efficiency
- Task prioritization
- Decision-making
- Effective communication
- Active listening
- Team collaboration
- Team leadership
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Teamwork
- Time management
- Leadership
- Team assessment
- Process improvement
- Work planning
- Mentoring
- Issue resolution
- Quality improvement
- Goal setting
- Leading team meetings
- Client service
- Employee training
- Safety
- Conflict resolution
- Creative
- Active listener
- Mechanical Skills
Accomplishments
Personal Accomplishments, staying true to my words and action. Accomplished purchasing a vehicle during highschool. My first car was a 1993 Mitsubishi 3000GT SL. A year later, Sold it and purchased a 1994 Dodge Stealth r/t TT. Daily drive to this day. Painted it Millennium Green, passion for Cars and automotive.
Additional Information
Self teaching mechanical skills, Body Work with cars. Self painted my car. Interested in the Automotive Work Field.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Panera Bread Associate/Team Lead
Panera Bread
11.2023 - Current
Sales Associate
Spirit Halloween Store
09.2023 - 11.2023
High School Diploma -
Fullerton College