Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Richard Loschen

Manager
Indianapolis,Indiana

Summary

Dynamic District Manager with a proven track record at MCL Restaurant and Bakery, excelling in customer service and sales strategy. Expert in inventory management and team building, I drive operational efficiency and enhance profitability through innovative problem-solving and effective training programs. Recognized for elevating customer satisfaction and implementing successful promotional planning initiatives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

District Manager

MCL Restaurant and Bakery
Indianapolis, Indiana
02.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

Operating Partner

Firehouse Subs
Indianapolis, Indiana
04.2014 - 01.2020
  • Collaborated with marketing team to promote new menu items or specials.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Established systems for tracking performance metrics such as average wait time or cost per plate.
  • Implemented customer service standards to improve guest satisfaction ratings.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Implemented best practices for food preparation techniques, storage methods, and portion control.
  • Oversaw procurement of food and supplies, ensuring quality and cost-effectiveness.
  • Developed training programs for new hires and ongoing professional development for staff.

Branch Manager

Terminix International
Bloomington, Indiana
02.2014 - 02.2014
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Participated in community events to promote brand awareness.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Managing Partner

Fazoli's Restaurant
Indianapolis, Indiana
11.1999 - 06.2012
  • Created innovative solutions that addressed operational challenges.
  • Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Maintained customer relations and coordinated promotions to increase and create new revenue.
  • Actively participated in strategic planning meetings.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Reviewed monthly financial statements and generated reports accordingly.
  • Drove revenue by cultivating successful client relations.
  • Championed customer service excellence, driving initiatives to enhance client satisfaction and retention.
  • Conducted regular performance evaluations, providing feedback and directing career advancement opportunities.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Attended networking events to promote the company brand.

Education

High School Diploma -

Hillsboro HighSchool
Hillsboro, IL
05-1979

Skills

  • Customer service
  • Sales strategy
  • Inventory management
  • Financial analysis
  • Performance metrics
  • Team building
  • Employee training
  • Problem solving
  • Vendor negotiation
  • Promotional planning
  • Operational efficiency
  • Brand development
  • Market analysis
  • Business planning
  • Conflict resolution
  • Sales orientation
  • Financial management
  • Human resources management
  • Performance improvement
  • Training and coaching
  • Cost reduction

Certification

Serve Safe Certified

Accomplishments

Manager of the Year 2006

Presidents Club 2007,2008,2009

Timeline

District Manager

MCL Restaurant and Bakery
02.2020 - Current

Operating Partner

Firehouse Subs
04.2014 - 01.2020

Branch Manager

Terminix International
02.2014 - 02.2014

Managing Partner

Fazoli's Restaurant
11.1999 - 06.2012

High School Diploma -

Hillsboro HighSchool

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