Richard Lovato

My duties were as followed;

Auto Detail all Auto makes and models; which consisted of washing,buffing, clay bar application,wax, vacuum,buffing, as well as interior cleaning. by means of shampooing, using the extract machine, eliminating odors by using an iodizer machine..

Was responsible for all orders, as well as giving out work assignments.

Scheduling customer appointments, and assisting customers with any and all matters pertaining to my department and there vehicles.

• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
• Washed cars and trucks daily for auto dealership.
• Shined vehicle windows and windshields to remove water spots.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Collected and disposed of trash in vehicle console spaces and under seats.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Provided exceptional customer service and addressed customer inquiries.
• Refilled gas tanks and documented fluid levels.
• Restored luster to vehicle interiors, including upholstery and vinyl.
• Maintained clean, tidy and safe work environment.
• Applied protective agents, including sealants, to protect surfaces.
• Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
• Utilized high-pressure washers to clean vehicles and equipment.
• Polished windows and mirrors of vehicles and equipment.
• Inspected vehicles and equipment for visible damage.
• Followed safety guidelines for cleaning vehicles and equipment.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Used specialized cleaning products to remove stains from interior and exterior surfaces.
• Maintained records of cleaning activities.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
• Performed detailed vacuuming of interior and exterior of vehicles and equipment.
• Responded to customer requests for products, services, and company information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained staff on operating procedures and company services.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered prompt service to prioritize customer needs.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.