Richard Loya
Kansas City,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Software Implementation Specialist
Shamrock Trading Co. ProTransport
10.2022 - Current
- Developed an extensive working knowledge of the product suite
- Provide software application training using a variety of delivery methods including web-based and on-site training
- Provide technical support, troubleshooting, issue analysis, and feedback solutions
- Utilization of continuous data to help understand client needs, as well as how to improve processes
- Developed working relationships with sales & marketing staff to utilize product knowledge and customer relationships in support of sales efforts and product development.
Federal Inpatient Pharmacy Consultant
Oracle Cerner
03.2021 - 10.2022
- Collaborate with clients operating health treatment facilities in the Department of Defense to provide them with next level healthcare IT solutions designed to increase patient safety and provider productivity
- Identify gaps and resolve outstanding design questions, plan, and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved
- Assist client on data collection and system design requirements and analyze to determine optimal solution build and implementation
- Identify, resolve, and report solution status, risks, and issues to client and project leadership
- Provide on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement with KPIs in the inpatient pharmacy setting.
Management Trainee
Enterprise Holdings Inc.
08.2019 - 03.2021
- Entrusted to serve as both the face of Enterprise to customers and partners, as well as maintain knowledge and expertise to operate the business
- Increased our business with numerous car dealerships and body shops within my branch’s area by building valuable relationships with owners and service managers, quality customer service, and maintaining the proper mix of my rental fleet
- Developed operational and financial skills by growing our branches’ satellite location and increasing profits by 15% within the last 12 months
- Qualified on the companies’ sales and customer service matrix while also recording a group best customer service score 3 months in a row.
Education
Bachelor of Arts - Economics
University of Kansas
05.2019
Skills
- Communication and Team Collaboration
- Software Installation and Maintenance
- Data and Systems Architecture
- Technical Analysis
- MS Office
- Microsoft Power BI Certified
- Learning SQL
Awards Certificates Achievements
University of Kansas Leadership Engagement Certificate
Timeline
Software Implementation Specialist
Shamrock Trading Co. ProTransport
10.2022 - Current
Federal Inpatient Pharmacy Consultant
Oracle Cerner
03.2021 - 10.2022
Management Trainee
Enterprise Holdings Inc.
08.2019 - 03.2021
Bachelor of Arts - Economics
University of Kansas
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