Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Hired, trained and managed a team of 45 servers, server assistants, hosts, bartenders and food runners.
Effectively developed and managed all facets of F&B within the hotel including lunch and an upscale dining experience generating over $9 million annually.
Focused and established long term relationships with casino hosts, hotel concierge and the local community through marketing and developing
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Maintained high levels of service standards, food quality, guest experience and team satisfaction.
Developed and implemented sales and business strategies to ensure revenue targets are achieved.
Identified new business opportunities through a variety of resources, and marketing strategies
Hired, trained and developed a team of 15 sales advisors
Implemented operational forecasts and audits to identify gaps and sales trends
Opening General Manager for the rebranded concept from the construction stage through opening debut.
Played an instrumental role in food and beverage menu development maintaining balance and uniqueness.
Hired, trained and managed a team of 65 servers,hosts and bartenders
Generated over $3 million annually by focusing on marketing in our local community, implemented a rewards program and fundraising for schools
Managed budget implementations, employee reviews, training and schedules
Intern Coordinator - Hotel Duval
• Conceptualized and developed the hotels food and beverage internship program directly with the director of food and beverage resulting in a hiring rate of 60% post program completion
• Developed strong relationships with the leaders of hospitality colleges at Florida State University and Florida Gulf Coast University for recruitment purposes
• Teamed with director of food and beverage, guest speaking to young professionals. educating and implementing interest in the hospitality industry
• Recruited, interviewed and onboarded interns while fostering their program through the summer
• Remained head internship coordinator throughout program providing a mentor style of leadership
• Instructed food and beverage-based skill seminars including table service skills, wine knowledge and financial acumen-based classes