Summary
Overview
Work History
Skills
Timeline
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Richard Luk

Rome,GA

Summary

Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance.

Overview

8
8
years of professional experience

Work History

Aera Manager

Quantum Restaurants
02.2021 - 11.2023
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

General Manager/ Traveling Trainer

Cookout Restaurant
03.2018 - 01.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

Krispy Kreme Donuts
11.2015 - 03.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.

Skills

  • Operations Management
  • Recruitment and Hiring
  • Strategic Planning
  • Business Development and Planning
  • Facility Inspections
  • Profit Maximization
  • Problem Solving
  • Staff Training and Development
  • Budgeting and Forecasting
  • Team Building Practices
  • Multi-Unit Management
  • Information Analysis

Timeline

Aera Manager

Quantum Restaurants
02.2021 - 11.2023

General Manager/ Traveling Trainer

Cookout Restaurant
03.2018 - 01.2021

General Manager

Krispy Kreme Donuts
11.2015 - 03.2018

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Richard Luk