Richard Lusardi
Clermont,FL
Summary
Experienced with providing exceptional service at large and small events. Utilizes strong multitasking abilities to ensure timely and accurate service. Track record of maintaining high standards in fast-paced environments.
Catering professional with keen eye for detail and commitment to high-quality service. Proven track record in supporting successful events through seamless coordination and effective teamwork. Known for reliability, adaptability, and strong focus on achieving exceptional results.
Overview
26
26
years of professional experience
Work History
Catering Server
Universal Orlando
08.2024 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server
Orange Lake Resort
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Rusteak
09.2017 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Owner/Operator
Alma 33
09.2010 - 03.2012
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
Nightclub Manager
Bogarts Nightclub
03.2008 - 06.2009
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Maintained strict compliance with local laws and regulations regarding liquor licensing, health codes, and security protocols.
- Implemented inventory control measures, reducing waste and lowering operational costs.
- Coordinated with talent agents to book high-quality entertainment acts, attracting new clientele and retaining regular patrons.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Negotiated contracts with vendors for optimal pricing on goods and services required for club operations.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Recruited, hired, and trained to develop high-performing staff.
- Implemented policies and procedures to improve club operations and standards.
- Monitored workers for performance, professionalism and service quality.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Managing Bartender
Park Bar
01.2003 - 04.2007
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Captain Waiter
Craft Restaurant
02.2001 - 11.2002
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Catering Server
Windows on the World
04.1999 - 02.2001
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
Education
High School Diploma -
Chaminade College Prep
Hollywood, FL05.1993
Skills
- Stress tolerance
- Guest service
- Strong communication skills
- Cleaning and sanitizing
- Food safety
- Exceptional customer service
- Safe food handling
- Beverage service
- Event setup and breakdown
- Food presentation
- Bartending
- Food safety compliance
- Set up procedures
- Wine pairing
- Buffet experience
- Hospitality service expertise
Timeline
Catering Server
Universal Orlando
08.2024 - Current
Server
Orange Lake Resort
07.2023 - Current
Bartender
Rusteak
09.2017 - 04.2022
Restaurant Owner/Operator
Alma 33
09.2010 - 03.2012
Nightclub Manager
Bogarts Nightclub
03.2008 - 06.2009
Managing Bartender
Park Bar
01.2003 - 04.2007
Captain Waiter
Craft Restaurant
02.2001 - 11.2002
Catering Server
Windows on the World
04.1999 - 02.2001
High School Diploma -
Chaminade College Prep
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