Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

RICHARD LUSENGE

West valley,Utah

Summary

Seeking a position as a case managers or related in social services. Professionservices.Profession.3 years of experience working in social services as well as completed a training facilitated by the University of Utah to increase skills in case management and other related skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in civil rights laws and staying up-to-date on equal opportunity guidelines. Qualified for [Area of expertise] work and employee training.

Overview

10
10
years of professional experience

Work History

Quality Assurance(Molding)

ICU Medical
04.2018

Establish a quality standard for products company produces

  • Recommending any necessary adjustments and changes to production process
  • Inspecting and testing materials and equipment produced by company.
  • Supported underrepresented groups within organization through mentorship programs and networking opportunities
  • Conducted regular audits to assess compliance with diversity and inclusion regulations and guidelines
  • Developed comprehensive policies to support diversity, inclusion, and equal opportunities within organization
  • Organized company-wide events celebrating various cultural holidays and heritage months in order to foster greater understanding among colleagues
  • Designed employee surveys to gauge sentiment around workplace culture, inclusivity, and engagement levels
  • Reviewed internal communications materials from equity lens ensuring unbiased representation of company values

Case Manager

Catholic Community Services
12.2015 - 09.2017
  • Establish a quality standard for products company produces
  • Recommending any necessary adjustments and changes to production process
  • Inspecting and testing the materials and equipment produced by company
  • Assisted newly arriving refugee settle into new city by developing resettlement plan
  • Evaluating each arriving individuals needs and connect with appropriate services
  • Maintain record of services provided and ensure information contained in file is accurate
  • Communicate and coordinate with staff within the agency and other organizations.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies

Stocker

Walmart
03.2013 - 11.2016
  • Assist customer as customer shopped by answering questions and finding needed items
  • Restocked and maintained shelves with needed inventory based in provided diagram
  • Moved materials between backroom and sales floor using pallet jack and carts
  • Operated cash register to process payment using cash and credit cards.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to organized sales floor for next day's business
  • Supported merchandising initiatives through meticulous arrangement of products according to planograms

General Labor

Nakival Brick Manufacturer
11.2011 - 11.2012
  • Gathered and mixed needed to manufacture bricks for construction projects
  • Load raw materials into machinery and remove completed materials.
  • Utilized hand tools effectively for various general labor tasks, ensuring high-quality results
  • Performed general labor duties such as loading/unloading trucks or digging trenches when needed for successful project completion
  • Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed
  • Increased overall job site efficiency by assisting with general labor tasks when necessary

Founder

President of the Parliament of Children
02.2008 - 02.2009
  • Nonprofit organization whose purpose was to promote children’s rights
  • Researched and made presentation on issues related to welfare of children in Congo.
  • Managed risk effectively by implementing comprehensive policies and procedures to mitigate potential threats to business
  • Built positive organizational culture that fostered creativity, innovation, and employee engagement
  • Championed continuous improvement efforts within organization, streamlining operations for increased efficiency
  • Established successful business by identifying market needs and developing innovative solutions
  • Achieved long-term sustainability for organization through responsible decision-making processes grounded in ethics

Advocate & Food Bank Associate

International Red Cross
01.2008 - 01.2009
  • Participate in weekly local radio broadcasts to promote services and education population
  • Distributed food items to individuals in need based on prescribed standards
  • Maintained records of food distributed
  • Unloading food delivery into storage areas.
  • Maintained litigation docket and calendars for [Number] attorneys, noting deadlines for responsive pleadings, motions and other important deadlines

Education

Certificate - Case Management

University of Utah
Salt Lake City, UT
05.2016

B.S. - Computer Science

College of Commerce
Democratic Rep. Of Congo
05.2008

Skills

  • Quality inspector and assurance
  • Case Management
  • Refugee Services
  • Microsoft Office: Word, Excel, Ifactory , oracle, …
  • Customer Services
  • Resettlement
  • Meeting Facilitation
  • Policy and Procedure
  • Avocation
  • Multi-lingual: Able to speak fluently in Swahili, French and English
  • Employee Relations
  • Disability Awareness
  • Legal Compliance

References

  • Randy chapell, director refugee ressettlement agency, 801-977-9119
  • Mahn HLAR, Supervisor, 801-759-5328
  • Suhad kudhair, Housing coordinator, 801-759-8792
  • Jonathan, Job development DWS, 385-321-9650

Languages

English
Full Professional
French
Full Professional

Timeline

Quality Assurance(Molding)

ICU Medical
04.2018

Case Manager

Catholic Community Services
12.2015 - 09.2017

Stocker

Walmart
03.2013 - 11.2016

General Labor

Nakival Brick Manufacturer
11.2011 - 11.2012

Founder

President of the Parliament of Children
02.2008 - 02.2009

Advocate & Food Bank Associate

International Red Cross
01.2008 - 01.2009

Certificate - Case Management

University of Utah

B.S. - Computer Science

College of Commerce
RICHARD LUSENGE