RICHARD S. MACMILLAN

Revitalized the Pre-K through 12th grade International Division through business process analysis, policy and procedure revamping, curriculum partnerships, introduction of student management systems and technologies to support teacher development and student learning and engagement.

• Reduced student attrition across the International Division by 50% through the procurement of real-time online learning applications/ portals for individualized learning and assessment.
• Collaborated with faculty, staff and students to identify and address institutional challenges.
• Evaluated program success using data-driven metrics to identify strengths as well as areas in need of improvement or adjustment.

Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.

• Modernized 90% of online instructional materials to target multiple learning styles and increase student engagement and learning outside of the classroom.

Primary responsibility for 500 G1-5 students’ education and oversight and support of 25 teachers and staff.

• Navigated issues related to the COVID-19 pandemic and developed comprehensive intervention programs tailored to meet the diverse needs of at-risk students, resulting in increased academic achievement and reduced dropout rates.
• Collaborated with district leaders to align school goals with broader strategic objectives focused on improving overall system performance levels across key indicators.

Unified a culture of student achievement, professional collaboration, and career growth while providing comprehensive support and training to upper primary teachers in developing curriculum.

• Served on the W.A.S.C School Improvement team to maintain schoolwide certification and conceived mitigation plans to overcome gaps in our curriculum and internal processes
• Integrated students Northwest Evaluation Assessment (NWEA) data with IXL and Khan Academy data to create individual student learning plans.

Prepared, executed and managed course curriculum, student discipline, progress reports, report cards, grade recording and collecting/correcting student records in schoolwide Student Information System (SIS).

• Advised and trained a project-based learning (PBL) curriculum program and expanded the curriculum to include two PBL units and assessments per grade level.

Presented custom lessons (push in/ pull out) to Grade 4/5 ELL students to support individualized English language growth.

• Developed and taught ESL curriculum to improve students' conversational abilities.
• Created monthly academic status reports based on in-depth student evaluations.
• Developed activities and integrated technology to diversify instruction.

Financial management and performance oversight for the North American IT portfolio comprised of ~100 corporate projects with a total budget of ~$250 million.

• Managed the IT financial performance dashboard KPIs (Variance Analysis, Change Control, Change Management, Rick Mitigation, Estimates to Complete, and Variance at Completion) and provided daily, weekly and monthly financial reports to senior leadership teams.

Responsible for the development and execution of the WW Support Services Programs team and roadmap which includes providing strategic direction for the portfolio and development of the Support Services program policy, procedures, and artifacts.

• Led and communicated significant organizational and process change to Senior Leadership; developed relevant knowledge content and training to support the introduction of new and enhanced support program features and offerings, increasing revenue streams by 35-40%.

TSA Program leader for ADT/ Tyco divestiture, working in conjunction with senior business leaders of both companies with oversite and reporting responsibilities for over 100 projects across the TSA portfolio ($500M).

• Managed all contractual T&Cs, working with leaders across both Tyco and ADT to ensure compliance and where applicable, facilitate the executive review process to determine contractual breaches and the penalties.
• Escalation partner for all business areas (IT, Real Estate, Operations, Supply Chain, Sourcing, Lean 6 Sigma, Finance, and Legal) to maximize mitigation response time.
• Coordinated cross-functional teams to ensure clear communication and alignment on project goals and milestones.

Matrixed oversight responsibilities for the PMO team comprised of Project Managers and Business Analysts supporting portfolio of IT projects across all major divisions throughout Bluegreen.

• Liaison to Executive-level business partners to forge and drive project alignment with corporate goals
• Assisted in growing the PMO from 9 to a team of 24 in less than five months
• Working with Business SMEs, estimated projects, determined ROI, identified problems proactively, and efficiently leveraged the organization to resolve them
• Prepared reports, correspondence, and oral presentations to document and communicate findings and outcomes of projects to internal and external teams.

Recruited by former Blackbaud colleague/ senior executive to provide leadership, strategy, and business management discipline to recently formed portfolio and program management (PPM) practice.

• Hired and developed a team of outstanding Producers and created the processes and tools to enable tight management of a portfolio of up to thirty concurrent projects valued at ~$50million
• Owned annual P&L responsibility for each client engagement as well as for the Practice Management team comprised of 2 Practice Managers/Directors and 18 Project/Program Management resources as well as 20+ Application and Industry Consultants
• Evaluated services, processes, and issues against customer needs and reactions, functioning as a funnel for customer feedback into the product management and development organizations
• Managed all incoming sales interactions (RFI, RFP, Estimates, and SOW Proposals) and was charged with the management and development of formal SOWs and the associated deliverable assumptions and project plan which resulted in sales closures in excess of $25million
• Jointly authored RFP for the purchase of an enterprise time and labor system
• Evaluated vendor responses and scheduled vendor demo/ selection teams prior to vendor selection and negotiation
• Served as functional partner with Boise State to develop a “new to market” CRM system for donor management
• Led client sessions to drive and document business and functional requirements.

Manage the overall health of the Southeast Professional Services portfolio of programs and projects to drive benefit delivery through increased revenues, increased efficiencies, and decreased risk.

• Provide Leadership and P&L ($7M) responsibilities for a team of thirty Program Managers, Project Managers, Associate Project Managers, and industry/ technical consultants
• Continuously Improve the Program Management Maturity across the organization
• Lead Governance Committees focused on Operational Processes, Client Integration and Onboarding, Compliance, Client Contract Management, Document Strategy, and Vendor Contract Management

Marquee Clients: Atlanta Public Schools, Orange County Public School, Vulcan Materials, Husqvarna, Clemson University, UNC Chapel Hill, Mississippi Department of Correction, Lowes, Home Depot and Family Dollar

Developed and delivered digital transformational solutions to clients, including strategies to leverage emerging technologies

• Projects commonly included assessing organizational processes, architectures and architectural gaps; developing and implementing business re-engineering processes; and, leading the implementation of technical solutions that enhanced Blackbaud’s core product capabilities
• Directed a technical staff of nearly 60 with $13 million in P&L responsibility
• Exceeded margin goal of 20%+ and YOY service revenue growth of 15% while reducing attrition and developing and retaining staff
• Improved efficiency through reorganization of our business unit from product-specific production teams to integrated service groups
• This increased the agility and ability to right-size teams based on the value of a specific initiative to the larger organization

Key Clients: Canadian National Institute for the Blind (CNIB), Make-A-Wish Foundation (MAW), Wycliffe, Florida Sheriffs Boys Ranch, Salvation Army and Operation Smile.

Contracted to provide a comprehensive Project Management work plan and roll-out solution surrounding the development of a $10 million initial product offering.

• The program delivered a common end-user configuration experience, integrating five product lines and fifty products
• Awarded a bonus for completing the project work on-time and on-budget.

Managing the IT portfolio of projects across the Marketing, Communications, Logistics, and Manufacturing divisions with supervisory responsibility for team of six programmers and analysts supporting the portfolio.

• Primary point of contact and identified and qualified projects with a particular emphasis on establishing standards of scope, product technology, distribution, promotion, and profitability

Key Projects: SalesForce.com, Baan PDM Acquisition, Baan Configuration Modeler, Right Now Technologies CRM, Paytech Online Credit Card Processing, Registration Portal, and International Field Activity Report Application (IFAR).

• Project Management responsibility for the delivery of professional and technical services to manufacturing and warehouse customers
• Key Customers: Hallmark, Hallmark Flowers.com, Red-Envelope.com, and Wine Country Gift Baskets.