Richard Madrid
El Paso,TX
Summary
Diligent Advanced Material Handler with several certifications offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles. Focused on delivering an excellent client experience in all aspects of logistics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Material Handler II
United Salt Corporation
08.2019 - Current
- MSHA Certified
- Processed raw materials related to salt-mining and salt-mine equipment operations.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Maintained a safe work environment by following proper safety protocols, equipment operations, and conducting regular inspections.
- Loaded and unloaded materials onto and off of trucks and railcars for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
Retention Specialist
Cox Communications
06.2018 - 08.2019
- Developed and monitored employee recognition programs.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Evaluated current customer retention strategies and recommended improvements.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Education
Montwood High School
El Paso, TXSkills
- MSHA Certification
- Forklift Operator Certification
- Mineral Processing and Environmental Compliance
- Superior Teamwork and Collaboration
- Warehouse and Heavy Machinery Operations
- Supply Chain Management
Certification
- MSHA Certification
- Certified Forklift Operator
Timeline
Material Handler II
United Salt Corporation
08.2019 - Current
Retention Specialist
Cox Communications
06.2018 - 08.2019
Montwood High School
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