Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Experience
Generic
Richard Mamola

Richard Mamola

Naples,FL

Summary

Certified SAFe Senior Agile Scrum Master (ADO) with over 10 years of experience delivering and implementing complex infrastructure and software development projects for global organizations. Demonstrates exceptional servant leadership skills, effectively guiding high-performance teams through all project phases, from inception to completion. Resourceful professional adept at prioritizing tasks and multitasking in fast-paced, deadline-driven environments, committed to driving team success and delivering high-value outcomes. Recognized for a strong focus on collaboration and adaptability to evolving project needs, consistently achieving goals while facilitating Agile transformations and optimizing workflows for enhanced productivity.

Overview

14
14
years of professional experience
4
4
Certification

Work History

Agile SAFe Scrum Master

PPL Utility Company
12.2024 - 07.2025
  • Led agile delivery for two IVR development teams, achieving 90% iteration goal completion across three PIs and increasing velocity by 20%.
  • Facilitated all SAFe ceremonies and collaborated in PI Planning to promote cross-team synchronization.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Facilitated Scrum framework – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.

Agile Scrum Master

Nate Woodard – Executive and Military Clothing Startup
06.2023 - 12.2024
  • Developed backlog items and prioritized the work to be completed
  • Identified impediments and provided solutions to improve workflow
  • Structured the project based on goals, budget and timeline

Agile Scrum Master

Exelon, New York, NY - Lightning Minds
07.2022 - 06.2023
  • Transformed the AMI NJ utility team into the 2-week Sprint by delivering effective agile practices, applying servant leadership, facilitation, clarifying deliverables and removing impediments
  • Collaborated with NJ AMI product owners on backlog refinement to improve team velocity
  • Successfully delivered the Meter Ping application to the Web/Cell/Apple Watch
  • Monitored tickets consistently for issues through the Service Now portal
  • Actively participated in Executive Steering Committee meetings with Value Stream Owners
  • Collaborated with cross-functional teams to design and implement IAM solutions tailored to specific project needs and security requirements.
  • Integrated IAM solutions with other AWS services such as AWS Identity Federation, AWS Key Management Service (KMS), and AWS Directory Service.
  • Worked closely with stakeholders to design and implement IAM workflows and processes to support business requirements and operational needs.
  • Collaborated with AWS architects and engineers to design and implement secure and scalable AWS infrastructure using IAM principles and best practices.

Agile Scrum Master

Con-Ed, New York, NY - Agile Brains Consulting
10.2021 - 07.2022
  • Spearheaded the critical transition of the Energy Trading and Risk Management (ETRM) system from the legacy IGS application to the Aligne system, achieving full implementation by the targeted deadline of March 31st, 2022.
  • Coached the GTS Con-Ed utility team through the 2-week Sprint Agile process. Effectively delivered agile practices that included servant leadership, facilitation, clarifying deliverables and removing impediments
  • Successfully migrated the legacy IGS application to the new in-house Aligne application by the target deadline
  • Facilitated working agreement, definition of ready and definition of done documentation for the team
  • Managed deliverables from project roadmaps using Azure Dev Ops for reporting and metrics
  • Posted pertinent SDLC project documentation with the audit team utilizing the SharePoint platform
  • Managed the GTS Audit process via Azure Dev Ops for PWC for the GTS Aligne project
  • IAM (Identity and Access Management) and AWS (Amazon Web Services)
  • Led the transition of IAM processes from traditional methods to AWS IAM, enhancing security

IT Agile Transformation Scrum Master

Florida Blue BCBS, Jacksonville, FL - OPES Solutions
04.2020 - 09.2021
  • Coached the End-to-End Contracting team into the newly adapted Florida Blue Center of Excellence Agile process. Delivered effective agile practices by applying Servant Leadership and facilitation.
  • Motivated the End-to-End Contracting teams Product Owner on backlog refinement to streamline work and improve the team’s velocity by using extensive grooming sessions. Delivered training and coaching to End to End Contracting using the concept of relentless improvement during the on-going journey from waterfall to Agile.
  • Siebel Retirement project for the ESR ART – SM to the FORCE Team developing the new FORCE app with multiple API’s
  • The road map was set for 1 year to complete the application. The teams were working on 16 Epics over a period of 11 months.
  • The Force Team supported the automation of the process which included developing necessary APIs, Security Features, and Data Migration efforts.

EPMO / Scrum Master

FANNIE MAE, Washington, DC / Convergenz
09.2019 - 04.2020
  • Spearheaded several programs and oversee pilots within Planview Enterprise One to accomplish organizational objectives. Ensure seamless flow of all project activities, execute detailed plans to meet predetermined goals, and develop the integration of technical activities. Communicated with a diverse range of clients to understand project specifications and deliver projects as per client demands and requirements.
  • Key Achievements:
  • Implemented capability development roadmaps to assess and streamline the performance of project teams.
  • Successfully integrated Kanban board tracking and additionally monitored the multiple program backlog efficiently.
  • Developed and maintained IAM best practices documentation, ensuring compliance with industry standards and regulatory requirements.
  • Implemented multi-factor authentication (MFA) and single sign-on (SSO) solutions using AWS IAM services, enhancing user authentication and access control.
  • Integrated IAM solutions with other AWS services such as AWS Identity Federation, AWS Key Management Service (KMS), and AWS Directory Service.
  • Collaborated with AWS architects and engineers to design and implement secure and scalable AWS infrastructure using IAM principles and best practices.
  • Collaborated with cross-functional teams to design and implement IAM solutions tailored to specific project needs and security requirements.
  • Integrated IAM solutions with other AWS services such as AWS Identity Federation, AWS Key Management Service (KMS), and AWS Directory Service.
  • Worked closely with stakeholders to design and implement IAM workflows and processes to support business requirements and operational needs.
  • Collaborated with AWS architects and engineers to design and implement secure and scalable AWS infrastructure using IAM principles and best practices.

IT Agile Transformation Scrum Master

ANTHEM HEALTH, Atlanta, GA / Apex Systems Inc.
07.2018 - 08.2019
  • Coached billing team resources migrating into the newly adapted ENB agile process. Enhanced transparency to support teams and delivered effective agile practices by applying Servant Leadership, facilitation, conflict resolution, continual improvement, and empowerment expertise. Carried out and finalized several projects through skillful utilization of agile and waterfall methodologies. Coached and motivated program-level leaders on backlog refinement to streamline teamwork. Delivered training and coaching to four startup teams on billing capability during the transition from waterfall to Agile.
  • Key Achievements:
  • Transitioned multiple billing capability teams from waterfall to Agile to enhance performance and capacity.
  • Coached and guided the six newly developed ENB Billing Kanban teams, leading to successful project delivery.
  • Led key projects in JIRA and developed confluence team pages; trained the team members to fulfill requirements.
  • Coordinated with lean portfolio management team to prioritize work with SAFe tools like WSJF and portfolio Kanban

IT Agile Scrum Master

SUNTRUST BANK, Atlanta, GA / ICONMA
03.2018 - 07.2018
  • Developed detailed project plans, business cases, scope statements, risk assessments, and communication plans for the production excellence workstreams. Drove and supervised agile ceremonies scheduled stand-ups, grooming sessions, and retrospectives for agile scrum teams. Forecasted and maintained budget records by using the Primavera SunTrust system.
  • Key Achievements:
  • Established Agile Kanban boards in Rally for VDI, Storage, and Offline files which supported tracking of WIP.
  • Completed a $2,300,000 production excellence infrastructure project of 6 workstreams, including VDI, Commvault, GPO policy, Storage solutions, PST’s Outlook restriction, and Offline files GPO.

IT Agile Scrum Master

PERFORMANCE FOOD GROUP, Richmond, VA / C2Hire LLC
12.2017 - 02.2018
  • Orchestrated infrastructure and SDLC applications supporting the sales force and customer base. Ensured timely delivery of projects by demonstrating strategic approaches, processes, technologies, and resources under budgetary constraints.
  • Key Achievements:
  • Optimized performance mobile NCR 3rd party application upgrades for the PFG sales team for the price override.
  • Led migration of the SAP JP Morgan vendor payment system; developed a new system with increased performance.
  • Integrated the 3rd party vendor Rocket utility software to the IBM ISystem LPAR and preparation of Aldon upgrade

IT Agile Transformation Scrum Master

CAPITAL ONE Richmond, VA
09.2016 - 12.2017
  • Advised teams on methods for maximum performance, including mainframe, firewall, AWS/AZURE cloud, and CMDB database teams. Helped standups, sprint planning, grooming, and retrospectives to align the teams to project goals while using JIRA to manage stories and resolve impediments. Guided teams in SAFe and achieved successful deliverables. Coached story writing to Mainframe teams in JIRA resulting in precise and powerful stories. Communicated to IAM SM’s step by step instructional document for the creation of the Cycle time metric reports.
  • Key Achievements:
  • Coached MIS and MI: 6 mainframe teams to agile methodology creating new JIRA Kanban boards.
  • Delivered Kanban Easy BI Cycle time metrics to identity access management resulting in powerful metric reporting.
  • Influenced the IAM team to try new methods for Kanban metric analysis using JIRA EazyBI Cycle time reporting.
  • Lead Agile teams to migrate multiple data center applications to the AWS and Azure cloud platforms.
  • Organized multiple teams and collaborated with the Dev Ops teams in the movement of applications to AWS Cloud

IT Project Manager / Agile Scrum Master Kanban and Scrum

CAPITAL ONE Richmond, VA / Collabera
05.2015 - 09.2016
  • Led CMDB resiliency database team providing sprint planning, grooming of stories, and retrospectives. Directed Agile Oracle database team removing team impediments delivering business value by improving velocity. Helped in GE Financial Integration for Legal Day One and Post LD1 Transitional Service Agreements. Tracked the virtual desktop infrastructure stories and backlog items by using Version One, aiming to provide clear understanding of project goals to stakeholders. Interfaced with LOB’s using ServiceNow to digitize workflows, create exceptional work experience, and unlock productivity.
  • Key Achievements:
  • Built and maintained productive relations with 3rd party vendors, resulting in the successful delivery of VMWARE Virtual Desktop Infrastructure to newly acquired GE resources.
  • Delivered 9,307 new windows stations resulting in a cost avoidance for Capital One of $11.4M by overseeing a migration schedule for Windows 7 and VMWARE virtual desktop Infrastructure.

Senior Telecommunications Project Manager

VERIZON Business Markets Verizon Business Markets
11.2012 - 05.2015
  • As a Seasoned Telecommunication PM, I managed SOW (Statement of work) projects from Initiation to Closing. Identified risks and applied solutions to improve process and delivery. Delivering 38 SOW projects on time and within budget.
  • As a project manager, we delivered the $1,800,000 Cisco Unity global upgrade for Voice delivery resulting in a new more robust system for Verizon’s customer Capital One
  • Managed from initiation to close multiple projects providing upgraded gateways for multiple Capital One sites (Gateways connected to Nortel 2100 IP PBX system) these new upgrades resulted in newer more capable systems
  • Program manager built a single source for reporting for all voice project managers providing clarity on project status for all stakeholders

Senior Project Manager PDM Infrastructure

Capital One / Collabera Capital One / Collabera
12.2011 - 11.2012
  • Project manager for major integration of ING Direct projects from initiation to close. Providing schedules, risk analysis while working through problems and applying solutions to deliver on time and within budget.
  • Managed an integrated schedule with a budget of $2,800,000 with 1800 ING Direct users to successfully deliver a desktop integration project that enabled Capital One to deliver on time in accordance with FCC regulations
  • Enabled remote functionality for ING Direct executives visiting Capital One sites on loaner laptops allowing access to both Capital One network and ING Direct network prior to full integration
  • Track and monitor Clarity project milestones and deliverables to the Microsoft project schedule insuring a timely and well managed project

IT Project Manager

TMG Health / Vis align
05.2011 - 10.2011
  • IT Project Manager for major systems call center upgrade determining a new solution for the new state of the art call center. Engaging vendor relationships to determine the correct solution for the business. Final determinations gathered by demo’s and testing to choose the winning product.
  • Developed project schedule for the Unified Call Center (6-month project) consisting of a $5,000,000 upgrade
  • By applying a strategic approach to enterprise data management and applying the right processes, technologies and resources it resulted in a successful system evaluation and upgrade

Education

Associate of Arts - Business Management

University of Maryland

Skills

  • IT Infrastructure Deployment
  • Application Software
  • Change Management
  • Customer Service excellence
  • Strategic Planning & Analysis
  • Amazon Web Services (AWS)
  • Team Development & Leadership
  • Agile / Waterfall Program Expertise
  • Quality Assurance & Testing
  • Key Stakeholder Engagement
  • Energy Trading and Risk Management (ETRM) (GIS) (FME)

Certification

  • SAFe 6 SA / SP Safe Agilist Certification
  • SCRUMSTUDY AGILE SCRUM MASTER Certification - SMC
  • SCRUM ALLIANCE Certified Scrum Product Owner Certification - CSPO
  • JIRA and VERSION ONE training
  • AZURE DEV OPS and RALLY training
  • Miro Board and ADO Azure Card Integration
  • CC-PACE – Agile Story Writing
  • IC Agile Professional in Agile Team Facilitation (ICP-ATF)
  • IC Agile Professional in Agile Coaching (ICP-ACC)
  • VTC MS PROJECT 2007 training
  • CLARITY PM Project and Solutions Delivery, Forecasting and Compliance
  • ITIL v3 Foundation Certification

Timeline

Agile SAFe Scrum Master

PPL Utility Company
12.2024 - 07.2025

Agile Scrum Master

Nate Woodard – Executive and Military Clothing Startup
06.2023 - 12.2024

Agile Scrum Master

Exelon, New York, NY - Lightning Minds
07.2022 - 06.2023

Agile Scrum Master

Con-Ed, New York, NY - Agile Brains Consulting
10.2021 - 07.2022

IT Agile Transformation Scrum Master

Florida Blue BCBS, Jacksonville, FL - OPES Solutions
04.2020 - 09.2021

EPMO / Scrum Master

FANNIE MAE, Washington, DC / Convergenz
09.2019 - 04.2020

IT Agile Transformation Scrum Master

ANTHEM HEALTH, Atlanta, GA / Apex Systems Inc.
07.2018 - 08.2019

IT Agile Scrum Master

SUNTRUST BANK, Atlanta, GA / ICONMA
03.2018 - 07.2018

IT Agile Scrum Master

PERFORMANCE FOOD GROUP, Richmond, VA / C2Hire LLC
12.2017 - 02.2018

IT Agile Transformation Scrum Master

CAPITAL ONE Richmond, VA
09.2016 - 12.2017

IT Project Manager / Agile Scrum Master Kanban and Scrum

CAPITAL ONE Richmond, VA / Collabera
05.2015 - 09.2016

Senior Telecommunications Project Manager

VERIZON Business Markets Verizon Business Markets
11.2012 - 05.2015

Senior Project Manager PDM Infrastructure

Capital One / Collabera Capital One / Collabera
12.2011 - 11.2012

IT Project Manager

TMG Health / Vis align
05.2011 - 10.2011

Associate of Arts - Business Management

University of Maryland

Additional Experience

Technical Data Systems Analyst (PC/Mainframe), U.S. AIR FORCE - Okinawa, Japan

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