Richard Mariano
Clerical, Logistics, Office Management, Emergency Medical Tech, Airline Supervisor Customer Service.
Moon Township ,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable, Honest, and a Team Worker.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work History
Emergency Medical Technician
Valley Ambulance Authority
Moon, PA
01.2009 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Trained EMTs in basic life support skills, oxygen therapy and wound care.
- Recorded situational triages, medication administration and patient statuses to collect data on EMT effectiveness and emergency preparedness.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Administered tests and medication to stabilize patients in field or in transit.
Ramp Supervisor, Operations Agent
Southwest Airlines, Pittsburgh International Airport
Pittsburgh, PA
01.2016 - 12.2021
- Created load plans and performed calculations to prepare for assigned flights.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Trained new employees in areas such as safety procedures or equipment operation.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Customer Service Manager/Business Office Manager
Neville Distributors
Mc Kees Rocks , PA
06.1995 - 09.2008
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Created and reviewed invoices to confirm accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Kept accurate records to document customer service actions and discussions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Technical Certification - Fire Scene Accountability Officer
Community College of Allegheny County
Pittsburgh, PA 05.2001 -
Technical Certification - Hazmat Emergency Response
Allegheny County Fire Academy
Pittsburgh, PA 05.2001 -
Technical Certification -
Allegheny County Fire Academy
Pittsburgh, PA 05.2001 -
Technical Certification - Hazmat Emergency Tech
Community College of Allegheny County
Pittsburgh, PA 05.2001 -
Technical Certification - Vehicle Rescue Technician
Allegheny County Fire Academy
Pittsburgh, PA 05.2001 -
Technical Certification - Structural Fire Fighting
Allegheny County Fire Academy
Pittsburgh, PA 05.2001 -
Technical Certification - Emergency Management
Community College of Allegheny County
Pittsburgh, PA 05.2001 -
Technical Certification - Emergency Management
Community College of Allegheny County
Pittsburgh, PA 05.2001 -
Technical Certification - Emergency Medical Technician
Community College of Beaver County
Monaca, PA 05.2001 -
Associate of Science - Aviation Science
Community College of Beaver County
Monaca, PA 09.1991 - 06.1993
High School Diploma -
Moon Senior High School
Moon Township, PA 08.1988 - 06.1991
Skills
Medical Records Management
undefinedAccomplishments
Kiwanis Club of Coraopolis, Secretary 1998-2008
Kiwanian of the Year 2005
Lieutenant Governor of Kiwanis International 2004
Employee of the Year 1997
Perfect Attendance Southwest Airlines 2016, 2017, 2018, 2018, 2020
Moon Township Volunteer Fire Company Secretary 2012-2014
Moon Township Volunteer Fire Company 2009-2019
Timeline
Ramp Supervisor, Operations Agent
Southwest Airlines, Pittsburgh International Airport
01.2016 - 12.2021
Emergency Medical Technician
Valley Ambulance Authority
01.2009 - Current
Technical Certification - Fire Scene Accountability Officer
Community College of Allegheny County
05.2001 -
Technical Certification - Hazmat Emergency Response
Allegheny County Fire Academy
05.2001 -
Technical Certification -
Allegheny County Fire Academy
05.2001 -
Technical Certification - Hazmat Emergency Tech
Community College of Allegheny County
05.2001 -
Technical Certification - Vehicle Rescue Technician
Allegheny County Fire Academy
05.2001 -
Technical Certification - Structural Fire Fighting
Allegheny County Fire Academy
05.2001 -
Technical Certification - Emergency Management
Community College of Allegheny County
05.2001 -
Technical Certification - Emergency Management
Community College of Allegheny County
05.2001 -
Technical Certification - Emergency Medical Technician
Community College of Beaver County
05.2001 -
Customer Service Manager/Business Office Manager
Neville Distributors
06.1995 - 09.2008
Associate of Science - Aviation Science
Community College of Beaver County
09.1991 - 06.1993
High School Diploma -
Moon Senior High School
08.1988 - 06.1991
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