Richard Markham
The Villages,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Genesis Rehab Services. Expert in cash handling and fostering strong relationships, demonstrating exceptional customer service and empathy. Achieved significant improvements in patient coordination and financial accuracy, showcasing a commitment to excellence and reliability. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
12
12
years of professional experience
Work History
Cashier
Home Depot
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Achilles Shopping Center
12.2019 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Rehab Office Coordinator
Genesis Rehab Services
04.2015 - 09.2019
- Developed strong relationships with referring physicians by providing prompt communication regarding patient progress and therapy updates.
- Improved patient satisfaction with timely response to inquiries and efficient resolution of concerns.
- Served as liaison between patients, therapists, insurers, and other healthcare providers to facilitate optimal coordination of care services.
- Ensured compliance with healthcare regulations through meticulous documentation of billing processes, insurance claims, and medical records management.
- Provided comprehensive training to new hires on office procedures, policies, and software systems to ensure seamless integration into the team.
- Optimized office supply inventory management, reducing waste and lowering costs without compromising quality of care.
- Reduced wait times for patients by efficiently managing office workflow and staff schedules.
Rehab Tech
Rehab Care
03.2012 - 03.2015
- Facilitated patient family and staff education to report treatment progress.
- Actively participated in quality improvement initiatives aimed at enhancing the overall patient experience within the rehabilitation setting.
- Coordinated scheduling of appointments to maximize efficiency within the clinic while accommodating patient preferences whenever possible.
- Organized therapy services, programs and activities to support treatment goals.
- Collaborated with multidisciplinary team to perform rounds, meetings and in-services.
- Maintained gym equipment and supplies to promote efficient working condition.
- Ensured compliance with all facility policies, procedures, and safety guidelines while working closely with patients during rehab activities.
- Educated patients and their families on at-home care strategies to promote continued improvement between sessions.
Education
Bachelor of Science - History
Radford University
Radford, VA05.1994
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Timeline
Cashier
Home Depot
04.2022 - Current
Assistant Manager
Achilles Shopping Center
12.2019 - 03.2022
Rehab Office Coordinator
Genesis Rehab Services
04.2015 - 09.2019
Rehab Tech
Rehab Care
03.2012 - 03.2015
Bachelor of Science - History
Radford University
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