Richard Marrero

Client Relations Specialist:

1) Interact with clients

2) Serve as a liaison between the client and every department outside of payroll.

3) Client resolutions

4) Directing company traffic

5) Assisting in various administrative tasks, such as Login setups, generating detailed payroll and tax reports.

6) Training clients to utilize our computer and software systems

7) Client retention and referrals

• Capitalized on available business intelligence tools to seek out lucrative opportunities.
• Collaborated with others in corporate roles to coordinate client and project pursuits.
• Leveraged personal contacts to develop long-term client relationships with the sphere of HR development
• Developed and used networking contacts to generate client leads and acquired new projects from past, existing and future clients.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

1) Reconciling Bank Accounts

2) Balancing Ledger

3) Tax payments

4) ACH Postings

5) UCT6/941/UC FUND/940 postings

6) Payroll Taxes

7) Client Services

8) Employee relations

9) Payroll Deliveries