Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Richard Martei

Colorado Springs,CO

Summary

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ramp Agent/ Station Trainer

Southwest Airlines
11.2019 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Mentored new hires resulting in stronger staff development and increased productivity.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Supervisor

Star Alliance Security, Inc
03.2015 - 08.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Airframe And Powerplant Certification -

West Los Angeles College
Culver, CA
08.2020

High School Diploma -

Family First Charter School
Hawthorne, CA
08.2016

Skills

  • Good communication skills
  • Safety checks
  • Fast learner
  • Preventative maintenance
  • Problem-Solving
  • Safety Procedures Compliance
  • Team Leadership

Certification

  • Airframe Maintenance Technician Certificate, GH3T527L, 08/2020
  • Aircraft Powerplant Technician, GH3T527L, 08/2020

Accomplishments

  • Mentored new ramp agents on company processes and procedures which decreased employee turnover.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time.

Timeline

Ramp Agent/ Station Trainer

Southwest Airlines
11.2019 - Current

Supervisor

Star Alliance Security, Inc
03.2015 - 08.2016

Airframe And Powerplant Certification -

West Los Angeles College

High School Diploma -

Family First Charter School

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Richard Martei