Richard Martin
Litchfield Park,AZ
Summary
Accomplished store manager with 40 years of experience in retail management, specializing in sales growth and customer service excellence. Proven track record of implementing effective strategies that consistently achieve revenue targets and enhance customer satisfaction. Skilled in inventory management and team leadership, successfully overseeing teams of over 200 members while optimizing operational processes to drive efficiency and profitability.
I have been off work for 6 years recovering from a serious medical crisis, which I am willing to discuss at any in-person interview. I have a clean bill of health and full release from my doctor. I have kept myself busy running a small "handyman" service that included myself and 1 full time employee. I am enthusiastic about returning to store management, district manager.
Overview
6
6
years of professional experience
Work History
Store Manager
Firestone Complete Auto Care
02.2017 - 04.2021
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed marketing strategies to increase store traffic and sales.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Arby's Restaurant
08.2015 - 01.2017
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Science - Psychology / Statistics
University of California, Davis
Davis, CA05-1988
Skills
- Southland Corporation 7-Eleven
- Auditor
- Corporate Store Manager
- Corporate Trainer/ Human Resources
- Mervyn's
- Store General Manager
- Lucky's Grocery Store
- Checker
- Milk Box Manager
Previous Employment Experience
- Grocery Manager (assistant Manager)
- General Manager
- Financial operations management
- Root-cause analysis
- Verbal and written communication
- Strategic thinker
- Sales analysis
- Report generation
Skills
Timeline
Store Manager
Firestone Complete Auto Care
02.2017 - 04.2021
Store Manager
Arby's Restaurant
08.2015 - 01.2017
Associate of Science - Psychology / Statistics
University of California, Davis