Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Work Availability
Timeline
Hi, I’m

Richard Martin

Peachtree City,GA
I am a member of a team, and I rely on the team, I defer to it and sacrifice for it, because the team, not the individual, is the ultimate champion.
Mih Hamm
Richard Martin

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
years of professional experience

Work History

CVS Health
Peachtree City, GA

Lead Director
04.2020 - Current

Job overview

  • Effectively supervise staff of over 100 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Prepare monthly statistical reports.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Establish team priorities, maintained schedules and monitored performance.
  • Cultivate positive rapport with fellow employees to boost company morale, maximize business success, and promote employee retention.
  • Analyze data, understand team metrics and areas of opportunity while ensuring team’s KPIs and project commitments are achieved.
  • Prioritizing and managing resolution of numerous issues working in conjunction with multiple internal partners.
  • Define, design and implement strategies, efficient processes and procedures, best practices and controls to make sure team provides and improves best in industry service to clients.
  • Led team in execution of improvements including automation development and adoption.
  • Represent department on executive calls.
  • Drive root cause analysis of issues to improve quality
  • Responsible for managing team budget along with achieving service warranties and performance guarantee budgets.
  • Responsible for interviewing, selecting, on-boarding and mentoring new Sr. Managers.

CVS Health
Peachtree City, GA

Sr. Manager
01.2018 - 04.2020

Job overview

  • Responsible for interviewing, selecting, on-boarding and mentoring new leaders.
  • Evaluated hiring, firing and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Responsible for overseeing team of managers, advisors and representatives dedicated to supporting clients generating billions in revenue.
  • Designed and implemented efficient processes and procedures, best practices and controls to make sure team provided best in industry service.
  • Accountable for driving teams to meet goals and performance guarantees.
  • Identified and supported training opportunities to further develop staff.
  • Prioritizing and managing resolution of issues working in conjunction with multiple internal partners.
  • Developed and maintained relationships with multiple departments across large organization.

CVS Health
Peachtree City, GA

Manager
05.2013 - 01.2018

Job overview

  • Responsible for management and development of team of benefit advisors/representatives in CVS Health pharmacy benefit management business dedicated to supporting benefits, set up, and maintenance for clients.
  • Led daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

CVS Health
Peachtree City, GA

Senior Account Manager / Account Manager
09.2010 - 05.2013

Job overview

  • Client’s advocate within CVS Health securing requested product/service upgrades and coordinating day-to-day account administration.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Monitoring account activity, report on participant trends, and, when appropriate, recommend and implement plan design changes.
  • Managed diverse employer book of business worth $250 million+ dollars in total client drug spend.
  • Mentored account managers - providing day-to-day operational support and best practices.
  • Responsible for successful implementation of products resulting in increased client savings and member experience.
  • Managed resolution of issues working in conjunction with multiple internal and external business partners.

IMG
London, Other: England

Senior Research Executive / Research Executive
01.2007 - 06.2008

Job overview

  • Account managed large clients including Rolex and ATP/Masters Series Tennis.
  • Liaised and consulted with clients from around world to establish and manage business relationships.
  • Supported sales team with renewals, proposals, and negotiations leading to business growth.
  • Directed all aspects of large-scale media and sponsorship research, exposure and evaluation projects, encompassing project management, project scheduling, project databases, research design, TV coverage analysis and data collection.
  • Supervised and trained junior colleagues on all aspects of their work including: data collection, report writing, time management and video capture.

IMG
London, Other: England

Intern / Junior Research Executive
01.2006 - 12.2006

Job overview

  • Produced reports of findings and gave presentations of results.
  • Streamlined research processes to meet tight deadlines for multiple projects.
  • Analyzed television coverage and calculated data to accurately write broadcast and distribution reports, sponsor exposure reports and sponsorship evaluations.
  • Communicated with worldwide broadcasters in selection of broadcast information for different events.
  • Project managed range of high quality clients, including: Le Mans 24 Hours, IAAF Golden League, Open Championship, Deutsch Bank Championship, and Red Bull Air Race World Series.
  • Performed general administration duties’, including coordinating video capture of sporting events on daily basis, managing video library database, taking screen shots of sports coverage, editing coverage and photocopying.

Education

Nottingham Trent University
England

Bachelor of Arts from Business Administration
05.2004

University Overview

  • Graduated with Honors

Skills

  • Experienced user of Microsoft Office Suite (Excel, PowerPoint, and Word) and Salesforcecom
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Motivating Performers
  • Data Entry and Maintenance
  • Project Management
  • Efficient and Detail-Oriented

Additional Information

  • CVS Health – Benefit Operations Collaboration Award – April 2019 CVS Health Account Management – Innovation Award 2012 CVS Health Account Management - Outstanding Performance Award Winner - 2011 CVS Health Account Management - Account Manager of the Quarter Award Winner - Quarter 4, 2011 CVS Health Account Management – Peer Choice Award Winner for the Year 2011 and for Quarter 3, 2011
Availability
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Timeline

Lead Director

CVS Health
04.2020 - Current

Sr. Manager

CVS Health
01.2018 - 04.2020

Manager

CVS Health
05.2013 - 01.2018

Senior Account Manager / Account Manager

CVS Health
09.2010 - 05.2013

Senior Research Executive / Research Executive

IMG
01.2007 - 06.2008

Intern / Junior Research Executive

IMG
01.2006 - 12.2006

Nottingham Trent University

Bachelor of Arts from Business Administration

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Richard Martin