Richard Martinez

Managed scheduling and movement of 1,500–2,000 units weekly across U.S. and Canadian lanes, ensuring timely vehicle delivery and reducing delivery exceptions.

Used Transportation Management Systems (TMS), Excel, and Google Sheets to monitor freight flow, create custom tracking tools, and maintain visibility of in-transit units.

Collaborated directly with national and regional carrier partners to coordinate pick-up dates, delivery timing, and route adjustments to meet customer SLAs.

Shifted volume dynamically between carriers based on delivery speed, cost-efficiency, and capacity availability, resulting in faster turnaround times and improved service levels.

Worked closely with vehicle distributors to identify and resolve bottlenecks related to aged inventory and dwell times at various hubs.

Prioritized the movement of critical and aging units by assessing transit windows, volume loadouts, and carrier performance metrics.

Supported domestic and cross-border (U.S.-Canada) freight planning, including customs timing and carrier routing for Canadian deliveries.

Created weekly performance and cost efficiency reports to support internal decision-making and upper-level logistics planning.

Key Skills & Tools:

Freight Flow Analysis | Route Optimization | Carrier Coordination

Excel (PivotTables, VLOOKUP, IF statements) | Google Sheets | TMS

Volume Shifting | Cross-Border Logistics | Inventory Prioritization

Aged Unit Mitigation | Data-Driven Planning | Client & Carrier Relations

Service Level Adherence | Cost Optimization | KPI Reporting

Directed day-to-day operational logistics, including route optimization, job dispatching, and resource allocation for a team of over 30 crew members.

Boosted job efficiency and increased average revenue per job through targeted crew performance management and improved route structuring.

Coordinated and brokered large-scale removal projects, serving commercial clients and ensuring job scope, manpower, and equipment aligned for smooth execution.

Developed and managed budgets and cost control plans; reduced operational waste and improved profit margins through smarter allocation of labor and assets.

Led all aspects of hiring, onboarding, and employee development, reducing turnover and creating a high-performing, service-oriented team culture.

Oversaw fleet and equipment maintenance, ensuring trucks, tools, and safety gear met daily operational readiness and compliance standards.

Maintained and improved KPIs such as revenue per truck, on-time arrival rate, team productivity, and customer satisfaction scores (NPS).

Worked cross-functionally with marketing, finance, and field teams to support territory growth, seasonal strategy shifts, and promotional execution.

Tools & Skills:

Leadership | Crew Scheduling | Budgeting & Cost Control

Route Optimization | Fleet Management | Large Job Coordination

Logistics Operations | Excel (Intermediate/Advanced) | Customer Service Oversight

Hiring & Training | Performance Metrics | Field Resource Planning