Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Martinez

Warehouse Associate
Jacksonville,NC

Summary

Dynamic bilingual professional with extensive experience at TOI TOI USA, excelling in customer service and complaint resolution. Proven ability in order fulfillment and inventory management, coupled with strong problem-solving skills. Adept at educating customers and enhancing their experience, ensuring satisfaction through effective communication in both English and Spanish.

Overview

7
7
years of professional experience

Work History

Bilingual Call Center Representative

TOI TOI USA
Jacksonville
10.2024 - 08.2025
  • Provided bilingual support to customers in English and Spanish.
  • Managed incoming calls and addressed customer inquiries promptly.
  • Assisted in resolving service issues and product inquiries effectively.
  • Educated customers about products and services offered by the company.
  • Assisted customers with product selection, ordering, payment processing, returns, refunds, and exchanges.

Seasonal Retail Associate

Walmart
Jacksonville
10.2024 - 01.2025
  • Maintained clean and organized sales floor to enhance shopping experience.
  • Assisted customers in locating products and answering inquiries.
  • Operated forklifts to move products within the warehouse efficiently.
  • Maintained inventory records using warehouse management software.
  • Received and inspected incoming shipments for accuracy and damage.
  • Maintained cleanliness and organization of sales floor displays.

Warehouse Forklift Operator

Coby Electronics
Carson
11.2018 - 07.2024
  • Operated forklifts to move materials safely within the warehouse.
  • Loaded and unloaded trucks with precision and attention to safety protocols.
  • Inspected equipment daily to ensure proper functioning and safety compliance.
  • Organized inventory in designated storage areas for efficient retrieval.
  • Maintained cleanliness and orderliness of the warehouse environment regularly.
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Processed orders by picking products from shelves within the warehouse.

Education

High School Diploma -

Lynwood High School
Lynwood, CA
06-1996

Skills

  • Bilingual communication
  • Product knowledge
  • Order fulfillment
  • Inventory management
  • Strong work ethic
  • Problem-solving skills
  • Verbal and written communication
  • Call center customer service
  • Complaint resolution
  • Spanish fluency

Languages

Spanish
Native/ Bilingual

Timeline

Bilingual Call Center Representative

TOI TOI USA
10.2024 - 08.2025

Seasonal Retail Associate

Walmart
10.2024 - 01.2025

Warehouse Forklift Operator

Coby Electronics
11.2018 - 07.2024

High School Diploma -

Lynwood High School

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Richard MartinezWarehouse Associate