Richard Marto
Costa Mesa,CA
Summary
A knowledgeable professional with deep understanding in roofing systems and specifications. Trusted in the industry. Product expertise. A problem solver with excellent communication skills. Assist in contractor development. Plays well with others.
Overview
32
32
years of professional experience
Work History
Technical Support Representative
Soprema
La Mirada, California
09.2024 - Current
- Provided technical support to customers through phone, email, and chat channels.
- Used advanced product knowledge to resolve customer issues.
- Responded to Soprema customer inquiries regarding roofing and waterproofing product specifications, ensuring clarity and satisfaction.
- Educated customers on product components and systems via technical demonstrations to enhance understanding.
- Advised contractors on best practices for installing Soprema membrane systems to ensure compliance and effectiveness.
- Troubleshot product issues using Soprema application guides and data sheets.
Account Manager /District Sales Manager
Tropical roofing Products
La Mirada, California
09.2003 - 09.2024
- Managed contractor accounts for Tropical Roofing Products across multiple sales territories, enhancing client engagement and satisfaction.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared pricing proposals and conducted quote follow-up for roofing product customers, ensuring timely response and support.
- Presented product features and benefits, ensuring customers recognized value and quality.
- Built relationships with builders, distributors, and roofing contractors.
- Provided technical support to customers.
- Provided technical assistance during product demonstrations or presentations.
- Facilitated onboarding process for new team members, integrating them into company culture and operations to improve team cohesion. to integrate into organization.
Inside Sales Representative
A.L.L Roofing Materials
Santa Ana, California
06.1994 - 09.2003
- Cultivated and strengthened customer relationships to drive revenue growth.
- Cross-sold additional products or services based on customer needs.
- Delivered superior customer support to improve account retention rate.
- Resolved customer questions about products, pricing, and order status.
- Processed customer orders for shingles, underlayment, flashing, and fasteners.
- Coordinated delivery schedules with warehouse and dispatch teams.
- Assisted roofing contractors with product selection and material quotes.
Education
High School Diploma -
Long Beach Polytechnic
Long Beach, CA06-1986
Skills
- Product issue resolution
- Technical issue resolution
- Product expertise
- Product specifications
- Waterproofing systems
- Product application guidelines
- Product training
- Client relationship management
- Territory management
- Proposal development
- Problem solving
- Communication effectiveness
- Relationship building
- Contractor assistance
Timeline
Technical Support Representative
Soprema
09.2024 - Current
Account Manager /District Sales Manager
Tropical roofing Products
09.2003 - 09.2024
Inside Sales Representative
A.L.L Roofing Materials
06.1994 - 09.2003
High School Diploma -
Long Beach Polytechnic