Richard Maseda
Kyle,TX
Summary
Dynamic leader with a proven track record at HEB Grocery Store, adept in staff management and customer engagement. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective problem-solving. Skilled in decision-making and training, consistently achieving performance targets. Fostered a culture of continuous improvement, significantly boosting profitability and employee morale.
Overview
24
24
years of professional experience
Work History
Department Manager
HEB Grocery Store
01.2008 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Enhanced team productivity by implementing streamlined workflow processes.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
Metromedia Restaurant Group, Bennigan’s
01.2001 - 12.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Wharton County Junior College
Wharton, TXSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Problem-solving
- Decision-making
- Customer engagement
Languages
Spanish
Limited Working
Timeline
Department Manager
HEB Grocery Store
01.2008 - Current
General Manager
Metromedia Restaurant Group, Bennigan’s
01.2001 - 12.2007
Wharton County Junior College
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